Note: The job is a remote job and is open to candidates in USA. USA Restaurant Suppliers supplies commercial kitchen equipment, smallwares, and disposables to foodservice operators. The Inside Sales Specialist manages assigned sales opportunities from initial inquiry through quoting, follow-up, closing, invoicing, and handoff to project management.
Responsibilities
- Promptly respond to mainline customer calls, website chat inquiries, incoming customer forms, and quote requests received through the support inbox
- Manage quote requests from the executive team’s network and assigned in-house accounts, coordinating with leadership and account owners
- Qualify customer needs, budgets, decision-makers, and timelines. Clarify equipment specifications, utility requirements, site constraints, and delivery expectations with the appropriate specialists
- Create and send accurate quotes for one-off items, equipment packages, and full store buildouts. Interpret CAD drawings and equipment schedules to confirm products, quantities, and specifications; verify approved pricing, availability, lead times, freight, taxes, and applicable installation or custom-work scope
- Follow up consistently on open quotes, address objections, and close sales while protecting approved margins. Build lasting customer relationships and recommend suitable alternatives or complementary products based on their needs
- Track every lead through the sales pipeline in the CRM or company sales system. Keep stages, quote values, communications, next actions, follow-up dates, expected close dates, and outcomes current
- Create and send the corresponding invoice after quote acceptance, verify it matches the agreed scope and terms, and coordinate payment or deposit status with the appropriate team
- Initiate the project record and release it to project management under company procedures. Provide the accepted quote, invoice, approved specifications, customer and site contacts, delivery requirements, commitments, and payment status. Resolve missing information and confirm the handoff
- Meet agreed goals for lead response, quote turnaround, conversion, revenue, and margin while maintaining accurate records and complete project handoffs
Skills
- Proven success converting inquiries or quotes into sales in inside sales, B2B sales, or a related consultative sales role
- Excellent communication, discovery, negotiation, and closing skills across phone, email, and chat
- Strong follow-up habits and the ability to manage multiple opportunities, deadlines, and customer relationships
- Accuracy with product specifications, pricing, quotes, invoices, and customer records
- Strong technology skills and confidence working across CRM, quoting, and spreadsheet platforms, with the ability to learn new software and proprietary internal tools quickly
- Ability to interpret CAD drawings and equipment schedules and translate them into complete, accurate equipment quotes
- Self-motivated and organized, with the ability to work independently in a remote environment and collaborate with an internal support team
- Commercial foodservice equipment, distribution, or hospitality experience preferred
Benefits
- Commission and benefits
- Full-time remote role
- Sales opportunities from inbound inquiries, executive referrals, and established company accounts
- A suite of proprietary internal tools that supports our team and helps you work efficiently
- Collaboration with company leadership, project management, and operations
Company Overview