Note: The job is a remote job and is open to candidates in USA. FYRE Global is recruiting for an unnamed software business expanding into the US. The Implementation Consultant will own client implementations from scoping and configuration through go-live, training, post-launch support, and ongoing client relationships.
Responsibilities
- Owning successful delivery of client implementations from kickoff through to go-live
- Running post-sales scoping sessions before configuring the platform to match what’s been sold
- Managing a small number of complex projects at once (typically three to four), with timelines ranging from a few months to two years and averaging six to eight months
- Running each project largely on your own steam: part project manager, part trainer, part configuration specialist
- Travelling to client sites at least a couple of times a month for scoping and implementation work. Current clients are spread across Texas, Florida, South Carolina and New Jersey, with more being added
- Providing ongoing software support to clients post-go-live
- Staying close enough to the account after go-live that renewals and customer success stay on track
Skills
- Experience as an Implementation Consultant, Solutions Consultant or similar customer-facing delivery role for a software/technology business
- A background in a complex, configuration-heavy software environment
- Strong ERP experience is also a close fit if you haven't worked in this exact space
- Comfort owning a full implementation rather than handing pieces off to other teams
- Confidence managing client expectations and the ability to push back diplomatically when needed
- Experience where the software has real-world operational consequences is a big plus, for example logistics, distribution, warehousing, supply chain or procurement, where a configuration change affects physical goods or people on the ground, not just data on a screen
Benefits
- Fully remote role, based anywhere in the Eastern or Central time zones; West Coast candidates cannot be considered.
- Real autonomy over how you deliver, with direct access to leadership.
- Room to grow, including scope for further US hires, if it goes well.
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