Note: The job is a remote job and is open to candidates in USA. AdaptHealth provides full-service home medical equipment products and services designed to support patients in their homes. The Inside Sales Specialist coordinates patients, referral sources, clinics, physicians, and operational teams while generating referrals, processing complex orders, verifying insurance coverage, and supporting timely patient care. The role also develops customer relationships, resolves service issues, and contributes to sales and marketing goals.
Responsibilities
- Effectively working through a high volume of outbound calls in a fast-paced environment
- Generates a steady stream of referrals through researching various sales and marketing sources, selling all offered services
- Develop long term relationships with patients, families, referrals, clinics, etc. through cold calling, problem solving with insurance companies, follow-up, and integrity
- Partner with Marketing department to develop or enhance educational literature for patients, families, physicians, clinics, etc
- Obtains all required information and medical documentation to ensure complete, accurate and timely processing of supply program orders. Validate codes and fees to assure there is coverage under the patient’s policy
- Obtain Insurance authorizations when required by the Insurance and obtains physician order signatures as needed
- Discusses coverage guidelines with patients/referral sources and arranges for payment of non-covered items. Suggests alternative equipment as warranted based on reimbursement limitations
- Contact patients to explain benefits and financial responsibility for services and assist them with questions regarding their insurance coverage
- Contact referral sources and patients to discuss any problems or delays encountered during insurance verification
- Assures that diagnoses and disease-state warrant the need for prescribed durable medical equipment (DME) from a reimbursement standpoint. Suggests additional equipment if warranted based on diagnoses or makes appropriate recommendations
- Understands issues related to the most cost-effective delivery method for DME ordered
- Maintains working knowledge base regarding billing, documentation, and reimbursement guidelines/ issues, including but not limited to Medicare, Medicaid, Other Third Party, and contracted payers
- Assist patients and referrals in finding an alternative provider if service is not covered by insurance
- Prioritize urgent or emergency orders
- Validate and Log CMNs and PARs as needed
- Acts as a resource to all external customers to facilitate resolution of AH patient issues in coordination with members of the operational teams within AH to assure optimal patient and referral source outcomes
- Acts as a resource for referral source staff regarding Medicare, Medicaid and private insurance documentation and reimbursement guidelines related to DME/RT equipment and services
- Identifies programs or initiatives that potentially could increase company revenues, decrease costs, and/or increase customer satisfaction
- Knows when to appropriately use best judgment with patients/referral sources during conflicts
- Contributes to creative problem-solving and decision-making within the branch marketing team to achieve marketing/sales goals
- Expresses confidence in ability to diagnose, develop and carry out solutions to customer complaints
- Makes appropriate service-related decisions by reviewing all relevant medical information and facts, exploring all medical alternatives
- Knows when to appropriately use consensus and/or independent decision-making styles
- Identifies and clearly communicates to sales and operations the needs of hospital and physician referral sources
- Promotes teamwork within branch sales and operational teams by adapting to necessary changes in operational needs
- Utilizes team/company communication systems to report and process requested information
- Shares information and expertise with colleagues to enable them to carry out their role more effectively
- Participates in team meetings as requested
Skills
- Excellent verbal and written communication skills
- Excellent presentation skills
- Excellent customer service skills
- Product knowledge
- Motivation for sales
- Ability to work independently and with a team
- Strong analytical and problem-solving skills with attention to detail
- Ability to prioritize and manage multiple projects
- Possess mental alertness and ability to properly treat confidential information
- Proficient computer skills and knowledge of Microsoft Office
- High School Diploma required
- One (1) year work related in health care, administrative, insurance, customer services, or management regardless of industry
- Associate Degree from an accredited college
- B2B or B2C Sales
Company Overview