Note: The job is a remote job and is open to candidates in USA. Modern IT is a platform-centric managed services provider that helps businesses advance through strategic technology partnerships and managed services. The Inside Sales Representative is responsible for building a predictable pipeline through high-volume outbound prospecting, qualified appointment generation, CRM management, and AI-enabled sales engagement.
Responsibilities
- Drive top-of-the-funnel lead generation for account executives and sales managers
- Update and manage all sales activities, opportunities, and account information in the CRM
- Consistently achieve monthly quota of qualified opportunities
- Make outbound calls 6-7 hours daily
- Uses Apollo and Salesfinity to identify, prioritize, and segment prospect lists based on ICP, intent signals, and engagement data — replacing manual list building with data-driven targeting
- Leverages HubSpot automation to manage outreach sequences and follow-ups, ensuring consistent touchpoints and that no qualified prospect is lost due to manual gaps
- Uses AI tools to draft, test, and iterate outreach messaging, enabling personalization at scale while maintaining relevance to each prospect's context and challenges
- Continuously analyzes outbound performance (calls, sequences, conversion to meetings) using data and AI insights to optimize messaging, timing, and targeting
- Applies AI to generate market and account-level insights (industry trends, company signals, potential pain points) to improve the quality of conversations and qualification
- Uses AI as a support tool, not a replacement for judgment — especially in live conversations, objection handling, and qualification decisions where context and nuance are critical
Skills
- • At least 2 years of outbound B2B sales experience (SDR, ISR, or BDR), with a proven track record of consistently hitting activity and pipeline KPIs
- • Ability to multi-task, organize, and prioritize work
- • Confidence making outbound cold calls and engaging gatekeepers, decision-makers, and executives
- • Demonstrated ability to work independently and manage their own performance — no daily supervision required
- • Comfortable with high rejection volume: can sustain energy and discipline across 80+ calls/day without losing quality or attitude
- • Proficient in HubSpot, Apollo, and Salesfinity — or equivalent tools with fast ramp-up demonstrated in past roles
- • Excellent written and verbal communication skills
- • Based in the U.S. or Canada
- • Experience selling technology services, SaaS, or IT solutions to SMB decision-makers
- • Familiarity with the MSP market and managed services value proposition
- • Prior experience working in a remote, async, or distributed team environment
Benefits
- Commission
- Medical insurance (HMO, PPO, Nationwide, and High-Deductible Plan options)
- Coverage effective Day 1
- Modern IT contributes toward employee and dependent premiums
- Basic Life and AD&D insurance (up to $50,000 provided by Modern IT)
- Optional supplemental Life and AD&D insurance for the employee, spouse/domestic partner, and children
- Long-Term Disability insurance (employer-sponsored; effective after 3 months)
- 60% of earnings up to $10,000/month
- Optional Dental and Vision insurance (effective Day 1 if elected)
- Medical Flexible Spending Account (FSA)
- Health Savings Account (HSA) for HDHP participants
- Health Advocacy Program (24/7 support for claims, billing, scheduling, coordination)
- Employee Assistance Program (confidential counseling and resources)
- Critical Illness, Accident, and Disability coverage
- Perks at Work (discounts on travel, electronics, home goods, etc.)
- Adoption Assistance Program (up to $1,500 reimbursement)
- Commuter Benefits Program (pre-tax transit/parking)
- 80 hours of PTO per anniversary year (for new full-time employees)
- 6 paid sick days per anniversary year
- 7 paid company holidays
- Up to 2 floating holidays per calendar year
- 401(k) plan with employer match
- 401(k) eligibility begins the first day of the month following 3 months of employment
Company Overview