Note: The job is a remote job and is open to candidates in USA. Ferguson is a supplier serving commercial, residential, industrial, and other infrastructure-related industries. The Inside Sales Representative supports customers by identifying products and solutions, providing quotations and accurate sales orders, coordinating deliveries, and resolving customer inquiries using CRM and phone systems.
Responsibilities
- Work together with Sales associates to support customer needs by determining the best products and solutions
- Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders
- Coordinate deliveries on behalf of customers
- Answer sales calls for general information, addressing and resolving customer concerns or questions
- Ability to effectively use customer relationship management (CRM) system and phone system
Skills
- * Experience in plumbing, HVAC, or other trades is a plus
- * Exhibit strong skills for sales, including the ability to upsell
- * Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner
- * Ability to react well in a fast-paced environment & follow through on commitments
- * Highly motivated and customer service oriented mentality with ability to build relationships is a plus
- * General digital literacy including Microsoft Office
- * Ability to quickly learn product knowledge and processes
- * 0-3 years of sales and/or customer service experience is preferred
Benefits
- Health benefits
- Dental benefits
- Vision benefits
- Paid time off
- Life insurance
- 401(k) with a company match
- Mental health coverage
- Gender affirming benefits
- Family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
- This role is Bonus or Incentive Plan eligible.
- Remote work within the United States or hybrid work in Newport News, VA, in accordance with company policy.
Company Overview