Note: The job is a remote job and is open to candidates in USA. Lincare is seeking a Remote Inside Sales Representative to increase revenue by responding to and initiating potential customer inquiries. The role handles customer and physician contact, promotes products and services, resolves concerns, validates insurance benefits, maintains customer data, and achieves contact and sales objectives.
Responsibilities
- Establishes customer contact by initiating followup outbound calls and receiving inbound return calls
- Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
- Resolves customer concerns by providing appropriate information regarding products and services
- Records customer information and maintains database by obtaining, entering, and verifying required data
- Ensures quality service by following departmental and company policies, procedures, and standards, as well as adhering to compliance policies, procedures, and standards
- Facilitates sales process by communicating/sharing information with appropriate internal and external contacts
- Completes and ensures accurate validation of insurance benefits
- Provides customer followup as required
- Contributes to departmental objectives by accomplishing required contact and sales results, with the ability to track and report progress of sales results
Skills
- High School Diploma or General Education Degree (GED) Required
- Inside sales Required
- Computer, data-entry Required
- Must have excellent telephone customer service
- Must be computer literate
- English -- oral and written
- Must be at least 18 years of age
- Type at least 25-30 words per minute
- This position requires use of your own equipment
- Internet: High Speed (Minimum 50 mbps download /20 mbps upload)
- Ethernet port or adaptor: Must be hard wired to the internet (Wi-Fi is not supported) for PC or hard phone
- 2 modem/router ports are required
- Processor: 1.6 GHz or greater
- Memory: Minimum of 8 GB RAM
- Browser: Chrome, Edge
- Operating System: Windows 11 (No Chromebooks, No Macs)
- Monitors: Dual monitors
- Headset and Webcam or internal camera: Wired, USB to be used during training/interviews
- Private HIPPA Compliant Workspace: must be in a non shared room of the residence
- Medical industry knowledge beneficial
Benefits
- Remote work arrangement
- The company provides the hard phone
Company Overview