Note: The job is a remote job and is open to candidates in USA. ERMCO is the leading manufacturer of distribution transformers and engineered electrical solutions, serving electric utilities and industrial customers across North America. The Inside Sales Manager is responsible for leading the inside sales team to drive customer satisfaction and revenue growth, overseeing daily activities and ensuring efficient operations.
Responsibilities
- Manage and develop a team of inside sales representatives, driving accountability for performance, productivity, and quality outcomes
- Oversee and continuously improve the quoting and order entry process to ensure accuracy and responsiveness
- Partner cross-functionally with outside sales, engineering, and production to align on customer needs and order requirements
- Monitor, analyze, and report on sales and operational metrics, translating insights into actionable improvements and performance plans
- Handle escalated customer inquiries or issues with professionalism and urgency
- Identify, implement, and standardize process improvements and tools to increase efficiency and reduce errors
- Lead onboarding, training, and ongoing development programs to strengthen team capability
- Support forecasting and sales planning activities
- Build and maintain strong relationships with key accounts and internal stakeholders to support business objectives
- Promote a customer-first culture throughout the sales support process
- Occasional travel (less than 10%) for meetings or training
Skills
- Bachelor's degree in Business, Sales, or related field
- 5+ years of experience in inside sales or sales support, with at least 2 years in a supervisory or managerial role, with demonstrated experience leading teams and driving performance outcomes
- Strong knowledge of CRM and ERP systems
- Excellent communication, problem-solving, and organizational skills
- Proven ability to manage priorities, drive execution, and operate effectively in a fast-paced environment
- Experience in electrical manufacturing or technical sales environment
- Familiarity with transformer products and industry terminology
- Experience supporting cross-functional business processes and operational improvements
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