Note: The job is a remote job and is open to candidates in USA. Altivera Medical is a company focused on enhancing sales efficiency and effectiveness. The Sales Support Specialist plays a crucial role in supporting Territory Managers and sales leaders by managing administrative tasks, ensuring timely customer communication, and improving sales processes.
Responsibilities
- Serve as the primary support resource for Territory Managers (TMs), District Sales Leaders (DSLs), and Regional Sales Directors (RSDs)
- Provide timely assistance via phone, email, Teams, and other internal systems
- Help sales teams with order status updates, handling incomplete orders, fulfilling documentation needs, and resolving issues
- Act as a liaison between the sales team and internal departments to ensure smooth order progression and effective communication
- Identify bottlenecks that impact order flow or sales effectiveness and escalate or resolve them as needed
- Support same-day service expectations whenever possible
- Provide troubleshooting assistance for customer orders, account statuses, and relevant problems
- Professionally manage incoming calls and emails from sales representatives
- Conduct outbound follow-ups via phone, email, and fax regarding incomplete or pending orders
- De-escalate concerns or service issues while ensuring compliance with company policies and processes
- Provide high-quality customer experience in every interaction
- Support the Sales team with administrative and operational tasks to improve selling efficiency
- Help maintain regional resources, guides, and process documentation
- Identify common questions, training gaps, or areas of unclear information within the Sales organization
- Collaborate with leadership and training teams to enhance communication, streamline workflows, and foster team alignment
- Provide support with reporting, coordination of lead lists, and operational tracking as needed
- Accurately document all interactions and updates within internal systems
- Maintain organized electronic records and supporting documentation
- Utilize Microsoft Office, CRM systems, databases, and internal software platforms effectively
- Multi-task efficiently while maintaining attention to detail and accuracy
Skills
- High School Diploma or equivalent required
- 1–3 years of experience in sales support, customer service, healthcare operations, administrative support, call center operations, or related fields preferred
- Experience working in a fast-paced operational or healthcare environment preferred
- Proficiency in Microsoft Office and database/CRM systems preferred
- Associate or Bachelor's degree preferred
Company Overview