Note: The job is a remote job and is open to candidates in USA. PCI is a publishing and engagement company that partners with universities and nonprofit organizations. The Inside Sales Associate engages clients through inbound and outbound calls, follows sales processes, presents products and fundraising opportunities, and works to close sales while providing professional service.
Responsibilities
- Handle a high volume of 20-50 inbound and outbound calls from clients. Make every call count. Connect, listen, and leave a lasting impression
- Make every call count. Connect, listen, and leave a lasting impression. Handle every interaction with clients with professionalism and care, to ensure every client is referenceable and that we consistently represent our Partners to the best of our ability
- Follow our established sales processes and scripts to ensure consistency and maximize success. Continuously improve your understanding and execution of these procedures
- Build value throughout the call, update client records, and pitch three branded apparel and commemorative books offerings on every call. Light fundraising and donation collection
- Close with confidence — tackle objections, deliver strong rebuttals, and ensure every client walks away impressed
- Participate in ongoing coaching and training to stay updated on product knowledge, campaigns, and sales techniques, and share best practices
- Work autonomously from your home office to handle inbound leads and make outbound calls to prospective clients. Self-directed coaching is required
- Actively seek feedback from your leaders, sales team, and peers to continuously improve the quality of service and address growth areas
- Maintain excellent attendance and punctuality to ensure consistent coverage to care for our clients by keeping your commitment to your schedule, breaks, lunches, and meetings to optimize team collaboration and workflow
Skills
- A love for sales and a positive, challenge-driven mindset
- Resilience, dedication to excellence, and a results-oriented approach
- Exceptional communication, active listening, and genuine empathy to connect with clients across a variety of Partners
- Goal-oriented, coachable, and motivated to deliver an outstanding experience on every call
- Strong keyboarding, spelling, and attention to detail
- Minimum 1 year of total work history
- Minimum High School Degree or Equivalent
- Eligible to work in the United States
- Professional sales experience or 4-year college degree (preferred)
- Experience preferred in making high-volume sales calls
- Knowledge in Zoom, Microsoft Office Suite, Five9, or other call center software preferred
Benefits
- Telemedicine
- Medical Insurance
- Health Spending Account (HSA)
- Dental Insurance
- Vision Insurance
- Life Insurance
- Wellness Program
- 401K with company match
- PTO (vacation, sick, personal, holidays, half-holidays)
- Bereavement leave
- Tuition Reimbursement
- Remote work from home
- Desktop equipment provided
Company Overview