Note: The job is a remote job and is open to candidates in USA. Powernet is hiring a Senior Network Administrator to provide advanced network troubleshooting, monitoring, and client support. The role also supports network implementations and upgrades, handles escalations and on-call needs, and mentors junior technicians.
Responsibilities
- Provide high-level remote support for complex network incidents, handling escalations independently with minimal need for higher-level intervention
- Troubleshoot, maintain, and optimize firewalls, switches, and wireless environments using deep CLI concepts, Wireshark packet analysis, and dynamic/static routing logic
- Configure and secure firewall policies, build IPSec VPN tunnels, and manage VLANs, LAGs, and switch stacks across Fortinet and Ruckus systems
- Actively monitor network alerts and corporate technology to prevent outages and strictly maintain client SLAs
- Take the lead on critical customer support requests, keeping clients informed with professional, clear communication and thorough ticket documentation
- Participate in a rotational on-call schedule to support emergency client needs and critical network events
- Assist engineering teams with complex technology implementations, network upgrades, and periodic physical installations
- Help train, coach, and elevate junior technicians on troubleshooting best practices and standard operating procedures
- Assess hardware and software health to anticipate future capacity needs across internal departments and client facilities
Skills
- Active Fortinet NSE4 certification required
- High School Diploma or GED required
- 5+ years of relevant experience troubleshooting and maintaining enterprise network environments
- Expert-level knowledge of Fortinet and Ruckus platforms, firewall CLI, Wireshark data analysis, IPSec VPN tunnels, static/dynamic routing, and cabling/wiring principles
- Hands-on experience creating and securing firewall policies, debugging traffic, and configuring VLANs, LAGs, and switch stacks
- Outstanding customer service skills, proven independence in problem-solving, and the ability to mentor lower-level technicians
- Must possess a valid driver's license for periodic deployment support
- Associate Degree preferred
Benefits
- 5 weeks PTO
- Remote work flexibility
- Anniversary gift plan
- Employee referral program
- Health, vision, dental, and life insurance available
- HSA Account
- 401(k) matching
Company Overview