Note: The job is a remote job and is open to candidates in USA. LightEdge develops IT solutions using shared and private or dedicated platforms to help businesses streamline operations, improve reliability, and reduce costs. The Inside Business Development Representative supports client renewals, qualifies inbound marketing leads, coordinates sales requests, and routes qualified opportunities to Strategic Account Executives while collaborating across internal teams.
Responsibilities
- Manage and track upcoming client renewals, ensuring timely outreach and follow‑up
- Prepare renewal quotes, cost‑change documentation, and supporting materials
- Partner with internal teams (pricing, finance, operations) to validate cost changes and ensure accuracy
- Maintain renewal data in CRM, and ensure all client records are up to date
- Renewal Risk and Churn Forecasting
- Handle routing and follow through of client escalation
- Support Client Experience Manager with renewal forecasting and pipeline visibility
- Review and vet inbound marketing leads to determine fit, readiness, and potential opportunity
- Conduct initial outreach (email, phone, LinkedIn) to qualify interest and gather key information
- Apply lead‑scoring criteria to ensure only high‑quality leads move forward
- Provide feedback to marketing on lead quality trends and campaign performance
- Serve as the first point of contact for general sales inquiries and requests
- Assess incoming requests and route them to the appropriate Strategic Account Executive or internal team
- Ensure smooth handoff by documenting context, customer needs, and urgency
- Track and report on request volume, response times, and routing accuracy
Skills
- 1–3 years of experience in sales support, business development, customer success, or a related role
- Strong communication skills — clear, professional, and confident
- High attention to detail, especially when working with pricing, contracts, and CRM data
- Ability to prioritize multiple tasks and manage time effectively
- Familiarity with CRM systems (Salesforce, HubSpot, or similar)
- A proactive mindset and willingness to collaborate across teams
- Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future
Benefits
- Full Time
- Hybrid work model
Company Overview