Note: The job is a remote job and is open to candidates in USA. Globus family of brands is an international travel company offering tours, cruises, and vacation packages worldwide. The Infrastructure & Technical Project Manager plans, executes, and delivers infrastructure, platform, and system implementation projects while managing timelines, budgets, scope, compliance, regulatory requirements, and operational risks. The role oversees phase-gated governance, resource management, stakeholder communication, deployment, change control, and project documentation.
Responsibilities
- Define project scope, objectives, and deliverables, including compliance and risk requirements identified at intake rather than discovered mid-build
- Develop detailed project plans, schedules, and budgets, sequencing infrastructure dependencies (environments, licensing, network, data migration) realistically
- Identify project risks and develop mitigation strategies and maintain the project’s RAID log as the single source of truth
- Create and maintain project documentation, including decision logs and compliance gate evidence
- Collaborate with IT Leadership to secure necessary resources
- Ensure resource availability and allocation meet project requirements, flagging capacity conflicts early rather than absorbing them silently
- Monitor project progress and performance against the plan, including phase gate milestone status
- Identify and resolve issues, bottlenecks, and deviations from the plan; escalate through define change control process
- Ensure adherence to project timelines and milestones, including architecture and compliance review checkpoints
- Communicate project status, risks, and issues to stakeholders, delivery managers and sponsors
- Prepare and deliver regular project reports and presentations, translating technical/infrastructure risks into business understandable terms
- Manage stakeholder expectations and address concerns, holding the line on process even when business pressure pushes to bypass governance
- Develop and execute change management plans when necessary, including formal change requests reviewed and approved per the projects governance model
- Facilitate the adoption of new processes, systems, or technologies
- Oversee the deployment of releases across environments (development, staging, production)
- Coordinate deployment schedules and rollback plans specific to the project(s), ensuring every release has a tested fallback
- Monitor deployment progress and resolve issues as they arise for the project(s), documenting outcomes for audit and lessons learned purposes
- Monitor project expenditures and manage the project budget; avoid hidden cost exposure
- Identify opportunities for cost savings and efficiency improvements, including licensing and infrastructure consolidation
- Maintain comprehensive project documentation including change logs, RAID logs and sign-offs
- Prepare post-project reports, including lessons learned and recommendations for future projects
- Focus on multiple team goals and strategies and meet critical deadlines
- Documents and analyze outcomes and processes and effectively communicates results for Development and Infrastructure teams to improve
- Probes to get to the heart of a problem and take action to achieve results
- Initiates advance planning that enables the department to quickly react to change
- Hold the line on governance and controls
Skills
- * 7+ years in managing complex system implementation with meaningful exposure to infrastructure, platform migration or other high-profile projects
- * Proven experience as a Technical Project Manager, with a focus on deployment, implementation and phase-gated (Waterfall/Hybrid) projects
- * Working knowledge of compliance and regulatory review processes (e.g., data privacy, information security, legal/contract review) and how to sequence them into a project plan rather than treat them as an afterthought
- * Understanding and application of Agile concepts such as Scrum/SAFe, Agile workflow methodologies, and comfort managing Hybrid projects where Agile sits alongside phase-gated programs
- * Must be proficient with ServiceNow (ITSM change management modules, incident categorization, and approval workflows)
- * Strong leadership and team management skills
- * Excellent communication and interpersonal abilities, including translating technical/infrastructure risk for non-technical and executive stakeholders
- * Proficiency in project management software tools and in Agile management tools (ADO preferred)
- * Problem-solving and critical-thinking abilities
- * Attention to detail and strong organizational skills
- * Must be strong willed and able to hold the line on policy, procedures and guidelines
- The preferred candidate will hold a bachelor's degree in a related field; or seven to ten years of related experience and/or training; or equivalent combination of education and experience
- While performing this job, it will require: Eight (8) hours or more a day of sitting; walking; standing; bending; answering the telephone; entering data into the computer; retrieving data from the computer or analyzing data from reports
- * Project management certification (e.g., PMP, PRINCE2) is a plus
- The preferred candidate will hold a bachelor's degree in a related field; or seven to ten years of related experience and/or training; or equivalent combination of education and experience
Benefits
- Travel benefits
- Retirement
Company Overview