Note: The job is a remote job and is open to candidates in USA. Strategic Staffing Solutions is recruiting for a Technical Support Analyst role with a leading utilities client. The role provides tier 2 monitoring, technical support, issue resolution, and reliability improvements for data center infrastructure, enterprise applications, servers, storage, networking, and batch environments.
Responsibilities
- Provide proactive and predictive monitoring, support, and problem resolution of all data center infrastructure and software environments, storage, printing, networking, and batch environments
- Setup/modify, monitor, and track the client server production batch job flows
- Perform Server Reboots as needed
- Provide support internally for any technical issues requiring escalation
- Participates on projects teams to provide support and consultation as needed
- Assist with monthly patch deployments
- Participates in ongoing cross-training of technical and process knowledge
- Review and complete incident, work order, e-Form, and other IT infrastructure related requests
- Lead and participate in major incidents and disaster recovery exercises
- Assists in determining, planning, and implementing necessary changes to the IT infrastructure as needed
- Develop and promote standard processes and procedures
- Identify and implement automation opportunities
Skills
- Night Shift 6pm-6am (12 hrs shift); 3-4 days per week
- Basic infrastructure experience/skills
- Windows server experience - linux would be a highly preferred
- Bachelor's degree in computer science or related field
- In addition to required degree, 1-year related work experience
- In lieu of bachelor's degree(s) AND 1 year(s) related work experience listed above, High School/GED AND 3 year(s) related work experience
- Strong Collaboration and Customer service skills
- Strong interpersonal skills with the ability to work effectively in a team environment
- Proficiency with Microsoft Office tools
- Highly motivated, flexible, and full of initiative
- Ability to lead amongst peers to fulfill requests and resolve issues
- Ability to analyze, resolve, and document problems and resolution
- Strong Written and Verbal communication skills
- Experience and working knowledge of:
- Virtualization Technologies (VMware, Citrix)
- Windows server and desktop operating systems
- Linux and UNIX server operating systems
- Storage Area Network Infrastructure
Benefits
- Remote work arrangement
Company Overview
Company H1B Sponsorship