Note: The job is a remote job and is open to candidates in USA. Xyant Services is seeking an experienced Program/Project Manager to lead their Infrastructure, Device Discovery, and Service Mapping initiative, which is currently facing schedule and delivery risks. The role involves managing program execution, diagnosing delays, and ensuring successful delivery through disciplined sprint-based planning and stakeholder management.
Responsibilities
- Build and maintain a program plan decomposed into two-week sprints, with clear entry/exit criteria per sprint
- Own the backlog across two linked workstreams: Device Discovery — network scanning, endpoint/device inventory reconciliation, CMDB data quality; Service Mapping — dependency mapping of infrastructure to business services, validated against CMDB CI relationships
- Facilitate sprint planning, standups, reviews, and retros; ensure velocity and burndown data are real, not theater
- Sequence the plan correctly: service mapping accuracy depends on discovery data being clean first — catch this dependency before it causes rework, not after
- Maintain a risk register with owner, trigger condition, and dated mitigation per risk — not a checkbox exercise
- Conduct a program health assessment within the first 30 days: identify root causes of current delays (technical, resourcing, vendor, scope, data-quality, or stakeholder-driven) and present findings with a recommended remediation path
- Assess whether service maps currently in progress or 'complete' are being validated by someone with the technical authority to confirm accuracy — a stale or unvalidated service map is a silent risk that won't show up in a status report until an incident exposes it
- Escalate blockers early and in writing
- Manage relationships with infrastructure/network teams, security, application owners (who own the business-service definitions service maps must match), and discovery/mapping tooling vendors
- Hold vendors accountable to SOW commitments; identify when a vendor is the source of program risk and bring evidence, not opinions
- Weekly status reporting: what shipped, what slipped, what's at risk, what decision is needed from leadership
Skills
- 5+ years managing technical infrastructure or IT operations programs
- Demonstrated experience with network/device discovery and CMDB tooling (ServiceNow Discovery, Lansweeper, Device42, etc. — adjust to your stack)
- Working familiarity with service/dependency mapping concepts and at least one mapping tool (ServiceNow Service Mapping, BMC Helix, etc.) — enough to ask the right validation questions of a technical lead, even if not personally building maps
- Proven track record correcting a program that was behind schedule or over budget — request a specific example in interview, don't accept a generic claim
- Comfortable running Agile/Scrum ceremonies in a 2-week sprint cadence
- Strong written communication
- Hands-on experience building or validating service maps (not just managing the team that does)
- Experience with discovery protocols (SNMP, WMI, agent-based discovery)
- PMP, CSM, or equivalent certification
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