Note: The job is a remote job and is open to candidates in USA. AmaWaterways is committed to delivering unforgettable river cruising experiences and is seeking a Business Development Representative to drive outbound engagement with travel advisors. This role involves making high-volume outbound calls, building relationships, and guiding advisors from initial interest through their first booking, while collaborating with field-based Business Development Managers.
Responsibilities
- Makes outbound calls to non-producing and new-to-Ama travel advisors to introduce AmaWaterways' products, programs, and booking process
- Engages new-to-river travel advisors, educating them on AmaWaterways' brand, itineraries, and value proposition to build early interest
- Guides advisors from initial engagement through first booking, providing consistent follow-up and removing barriers to a first sale
- Partners with field sales BDMs to align on territory priorities, including identifying revenue generating opportunities and supporting high-volume advisor activation
- Maintains accurate, up-to-date records of advisor interactions, call outcomes, and follow-up status in Salesforce
- Responsible for meeting revenue targets and additional metrics such as call volume, engagement rates, and conversion to first booking
- Encourages advisor participation in AmaAcademy training, connecting advisors to available education resources as part of the activation journey
- Responds promptly to inbound advisor inquiries generated through marketing campaigns, webinars, and trade show leads
- Communicates product updates, promotions, and new initiatives to advisors during outreach calls
- Collaborates with the Director, Sales Activation & Trade Enablement to refine outbound scripts, call strategy, and activation processes based on results
- Attends and supports trade shows, webinars, seminars on the river and other training events as needed
- Performs other related duties as assigned by management
Skills
- Bachelor's Degree (BA) from four-year college or university, or two to four years of related sales, travel industry, or customer service experience, or equivalent combination of education and experience
- Prior experience in outbound sales, telesales, or an inside sales role strongly preferred
- Travel industry, ocean cruise or river cruise experience strongly preferred
- Computer skills required: Salesforce or comparable CRM/Contact Management Systems; Microsoft Office Suite; Phone Software; Email Marketing Platforms; Reporting Tools
- Excellent phone presence, verbal and written communication skills, with the ability to build rapport quickly
- Competent presentation skills, and willing to speak to a large audience
- Comfortable with high-volume outbound calling and a consistent, disciplined follow-up cadence
- Resilient and self-motivated, with the ability to stay positive and persistent when advisors are slow to respond or engage
- Ability to multitask, prioritize, and manage a large pipeline of advisor contacts
- Customer service mindset with the ability to build lasting relationships
- Ability to work independently and collaboratively within a team-based activation model
- Strong organizational skills and attention to detail in tracking advisor status and follow-up
- Coachable, with a willingness to adapt scripts and approach based on feedback and results
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