Note: The job is a remote job and is open to candidates in USA. Decile Group is reinventing venture capital to make the industry more global and inclusive. They are seeking a Head of Operations to lead the day-to-day operations, optimize processes, and support hundreds of venture capital firms globally.
Responsibilities
- Oversee the operational infrastructure of our fund administration business, ensuring seamless delivery of services to our growing portfolio of VC firms
- Develop and implement operational strategies that balance efficiency, quality, and scalability while delivering a delightful experience for our clients
- Collaborate with product teams to align roadmap priorities with customer feedback and rollout initiatives (e.g., feature launches, UX enhancements, onboarding flows) that measurably improve customer experience and retention
- Build and lead a high-performing team of fund operations and customer success professionals across multiple time zones
- Create and manage benchmarks and reporting systems to drive continuous operational improvement and best-in-class customer service
- Collaborate with the executive team to align operational capabilities with company growth targets
- Ensure regulatory compliance across multiple jurisdictions for our fund administration clients
- Drive automation and process optimization to increase capacity while maintaining our 90+ NPS
- Manage relationships with key service providers and strategic partners that can support the portfolio
- Implement risk management protocols and best practices across the organization
Skills
- 10+ years of experience in operations management, with at least 5 years in financial services or fund administration leadership
- Ahead of trends in AI for support, automation, and customer intelligence tools
- Proven track record of scaling fund operations in a high-growth environment
- Strong understanding of venture capital fund structures, regulatory requirements, and industry best practices
- Experience building and leading remote teams across multiple geographies
- Exceptional problem-solving abilities and analytical skills
- Outstanding communication and interpersonal skills
- Ability to thrive in ambiguity and drive clarity through complex situations
- Strong project management capabilities and attention to detail
- Experience with operational technology implementation and optimization
Benefits
- Opportunity to help transform venture capital into a force for good in the world
- Leadership role in a fast-growing company with global impact
- Vibrant work environment of passionate and capable peers
- Opportunities for personal growth and professional development
- Competitive compensation package including equity
- Flexible remote work environment
Company Overview