Note: The job is a remote job and is open to candidates in USA. Unity is seeking dependable, customer-focused professionals to join its remote customer support team. The Inbound Customer Service Agent will assist customers with prescription requests, account questions, benefits, orders, and coverage information while documenting interactions and escalating complex issues as needed.
Responsibilities
- Respond to inbound customer calls in a professional manner
- Support customers with prescription and order-related questions
- Assist with refill requests and provide order status updates
- Explain available benefits, coverage details, and estimated copay information
- Listen to customer concerns and provide appropriate solutions
- Escalate complex issues when necessary
- Enter and maintain accurate customer information and call notes
Skills
- Previous experience working in a call center or customer service environment
- High school diploma or GED
- Clear communication and strong customer service skills
- Basic computer proficiency and ability to navigate multiple applications
- Quiet, dedicated workspace for remote work
- Reliable hardwired internet with minimum speeds of 50 Mbps download / 20 Mbps upload
- Ability to work assigned schedules and maintain consistent attendance
- No prior healthcare experience is necessary
Benefits
- 100% remote position
- Paid training program
- Work equipment provided
- Opportunities for professional growth
- Supportive remote work environment
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
- Work from home
Company Overview
Company H1B Sponsorship