Note: The job is a remote job and is open to candidates in USA. Doxel is a company focused on transforming the construction industry through computer vision and AI technology. They are seeking an Implementation Operations Specialist who will coordinate customer onboardings, track implementation progress, and ensure timely delivery of onboarding files while managing multiple concurrent projects.
Responsibilities
- Own the requirements for each onboarding in your portfolio — know what “done” looks like and track every open item against it
- Coordinate across the internal teams who supply pieces of each implementation, holding them accountable for deliverables on time
- Request, arrange, validate, and prepare onboarding files to ensure timely, accurate delivery
- Track status across multiple concurrent onboardings and surface what’s outstanding, stuck, or at risk before it becomes a problem
- Flag risks early to your manager with the context needed to act — and propose a path forward, not just the problem
- Liaise between department stakeholders to keep everyone aligned on project status
- Support customer-facing communication on assigned accounts, growing into direct ownership as you build trust and judgment
- Communicate clearly and concisely in writing — email and async updates are the primary way work gets done
- Spot friction in how onboardings run and bring observations forward to help improve the process
Skills
- 2+ years in software operations, implementation support, project coordination, or a similar multi-stakeholder coordination role
- Comfortable holding many threads at once — you can coordinate several workstreams that each depend on other people without losing track of any
- Process and structure-driven, with a real method for tracking dependencies and making sure nothing slips
- Meticulously organized with excellent written communication skills
- Coachable and self-aware — you take direction well, learn why the system works, and bring your own perspective once you have the context
- Proactive and self-motivated, you're a beacon of positivity and enthusiasm
- High aptitude and willingness to continually learn new technologies
- Adaptable to ever-evolving processes, with strong personal initiative to execute
- Comfortable supporting US and EMEA times
- Travel to our mandatory quarterly business reviews (QBRs) 4X per year and additional travel as needed
- A background or exposure to commercial construction, engineering, and/or design is a big plus
- Experience supporting SaaS implementations or customer onboarding
- Familiarity with project coordination, CRM, or customer success tooling
- Experience with Planhat or other similar CSPs
Company Overview