Note: The job is a remote job and is open to candidates in USA. Vida Health is seeking an Implementation Operations Manager for its Client Success TechOps team. The role owns technical and operational work across client implementations and program changes, including data exchange, platform configuration, billing setup, launch readiness, quality assurance, and process improvement.
Responsibilities
- Execute Client Success led initiatives including documentation of the process, action plan and status on each item in the plan (e.g., issues, resolution and as well as client associated questions/responses)
- Track current and new client details as ongoing reference source
- Align internal stakeholders, and drive progress on client-facing deliverables and issue resolutions
- Map client data to internal schemas, run test loads, and perform QA to ensure high data quality and error-free ingestion
- Monitor SLAs for data processing, maintain operational dashboards, and drive quick resolution of pipeline issues
- Support file configurations, launch readiness, and platform tooling enhancements within Client Command Center
- Onboard client files through GCS and Fivetran into DBT models. This includes canonical mapping, eligibility matching, and QA of fill rates
- Load and process incoming healthcare files (labs, claims, pharmacy) via secure SFTP delivery
- Collaborate with Engineering to validate ingestion pipelines and surface file anomalies
- Source and align on requirements for program configuration alongside Product and Account Management stakeholders
- Update operational tables and maintain changelogs for rule configuration changes
- Implement billing workflows using Google Sheets, dbt, and SQL transformations
- Configure pricing, billable items, engagement rules, and grace periods based on contract requirements
- Validate end-to-end setup using dashboards and raw data pipelines
- Deploy optimized program rules using custom Python scripts and Firestore
- Partner with QA to validate member onboarding logic to ensure setup was implemented accurately
- Coordinate with Product, Client Success, Engineering, and Analytics to ensure readiness across all launch-related workflows
- Communicate clearly with both technical and non-technical stakeholders
- Participate in continuous improvement efforts for tooling, templates, and SOPs
- Serve as a liaison to key Client Success partners (e.g., Marketing, Reporting/Analytics, Product, Engineering) to enhance coordination and visibility into action plans and status of deliverables/priorities
- Proactively optimize workflows to increase efficiency, reduce manual effort, and scale repeatable processes
- Additional responsibilities as needed
Skills
- Bachelor's degree in a quantitative, technical, or business field, or equivalent experience
- 3+ years in data operations, analytics, health tech, or technical implementation
- Experience in **digital health, health plans, employer benefits, or B2B SaaS client onboarding**
- Familiarity with **healthcare data types**: eligibility, claims, pharmacy, lab, and prior authorization
- Experience turning **contract terms into system configuration**, such as billing, SLAs, or performance guarantees
- Experience working in a **HIPAA-regulated environment** with sound handling of protected health information
- Critical thinking skills, ability to analyze data, identify gaps and risks and work with stakeholders, both internal and external, to create and implement recommendations for improvement
- Must be a self-starter with the ability to work independently or in a team environment and have an ownership mentality
- Must be organized and able to manage multiple tasks and apply good judgment in resolving complex, cross functional issues
- Authorized to work in the U.S. as Vida is unable to sponsor work visas for any position
- All Vida Employees must reside in/be able to work from the U.S.- international work is prohibited
- Past working examples of using scripting languages (e.g., Python) to automate and execute tasks is a major bonus
Benefits
- Remote work
Company Overview