Note: The job is a remote job and is open to candidates in USA. Cigna Healthcare is dedicated to improving the health and vitality of the people it serves. The Implementation Manager will manage the end-to-end onboarding and benefits installation process for national client accounts, coordinating client communications, internal partners, benefit setup, eligibility, billing, and issue resolution.
Responsibilities
- Own the client experience across the end-to-end on-boarding process for new and renewing clients
- Lead implementation meetings with clients that might at times be in person. Develop and present implementation calendar to client including matrix partner deliverables. Responsible for coordinating and delivering implementation documents to client and obtaining client sign-off
- Partner with the Sales Executive during the Request for Proposal (RFP) process to fully understand the client’s intent with respect to benefit plans and administrative capabilities. Renegotiate as needed through ongoing communication
- Act as a benefits expert and interact with client on benefit intent. Partner with Implementation Specialist to assess the feasibility of requested plan designs and understand and execute on client’s plan interpretation
- Coordinates and builds relationships with internal matrix team of subject matter experts to execute implementation for clients and manages issues and drives resolution
- You’ll coordinate downstream areas for benefit build, structure build, work order build, eligibility, ID cards and reservations, billing, banking and scheduling calls as needed to facilitate implementation of account
- Communicate ongoing implementation status to client, internal and external partners. Surface, negotiate and resolve all issues relative to implementation, process, plan design and timing of deliverables. Communicate outcome and next steps with Sales, Client Service Executive and other matrix partners as needed
Skills
- Candidates who reside within 50 miles of the following locations will be required to perform onsite 3 days per week: Bloomfield, CT, Chattanooga, TN, and St Louis, MO
- High School diploma or GED required
- 5+ years of experience in project management/account management/account services/sales, or other areas requiring significant client interaction and ability to effectively problem-solve issues to resolution required
- 3+ years of experience in creating and presenting customer / producer communications
- Demonstrated leadership ability, motivational skills, success in negotiations and ability to influence internal/external constituencies
- Ability to manage multiple and divergent priorities and deadlines, work independently and pro-actively, negotiate and manage expectations for mutually acceptable solutions
- Proficiency with multiple software and system-based applications, including database and spreadsheets (Word, Excel, PowerPoint, tracking systems) required
- Understanding of a multitude of insurance plans including medical, dental, long-term disability, accidental death & dismemberment and life coverages
- Experience and ability to understand the technical aspects of the installation cycle and data behavior
- Ability to travel to attend client meetings, approximately 10%
- If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
- Bachelor's degree in business administration, business communication, marketing, or other appropriate professional degree preferred
- Healthcare experience a plus
Benefits
- Eligibility to participate in an annual bonus plan
- Medical benefits starting on day one of employment
- Vision benefits starting on day one of employment
- Dental benefits starting on day one of employment
- Well-being and behavioral health programs starting on day one of employment
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- A minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
Company Overview
Company H1B Sponsorship