Note: The job is a remote job and is open to candidates in USA. FuntoNetwork is seeking an Implementation & Customer Success Lead for an active RFP opportunity with the City of Conroe. This role involves coordinating the rollout and training of a cloud-based self-service customer portal, ensuring that all requirements are met and stakeholders are effectively communicated with.
Responsibilities
- Coordinate rollout, training, support documentation, customer support workflows, issue tracking, and go-live readiness with the City
- Review the RFP scope, source posting, supporting documents, deadline, and client requirements
- Coordinate with FuntoNetwork and related consultants to support a complete, professional response
- Prepare documentation, analysis, recommendations, deliverables, or technical inputs related to this role
- Communicate clearly with technical and non-technical stakeholders as needed
- Support quality control, status updates, and final submission readiness
- Define the Implementation & Customer Success Lead work package: Coordinate rollout, training, support documentation, customer support workflows, issue tracking, and go-live readiness with the City
- Gather role-specific inputs: Collect the source materials, stakeholder decisions, system details, and operational constraints needed from City of Conroe
- Perform the specialist analysis: Apply the methods, standards, tools, and professional judgment required for this role's assigned scope
- Develop the assigned deliverables: Produce the role-specific designs, recommendations, configurations, records, or operational outputs required by the project
- Validate the specialist work: Check the deliverables against source requirements, professional standards, identified risks, and acceptance criteria
- Complete role handover: Resolve review comments and deliver final files, decisions, open items, operating guidance, and supporting evidence
Skills
- Relevant experience for this RFP-based role
- Strong written communication, documentation, and stakeholder coordination skills
- Ability to work against proposal deadlines and client requirements
- Attention to detail and ability to follow structured submission requirements
- Experience supporting public-sector, enterprise, or consulting projects
Benefits
- Consultants will be able to track project earnings, payment status, and tax records inside the FuntoNetwork mobile app.
- Approved payments for this RFP opportunity will be processed through the app, and consultants will be able to request withdrawals from their available balance directly inside the app.
- The app will also provide access to relevant payment history and tax-related records for consultant tracking and reporting.
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