Note: The job is a remote job and is open to candidates in USA. MNsure is Minnesota's official health insurance marketplace created through the Patient Protection and Affordable Care Act. The Customer Service Specialist Intermediate will provide initial contact for consumers calling the MNsure Contact Center, assisting them with the application and enrollment processes and navigating online tools.
Responsibilities
- Serve as the initial contact for people who call the MNsure Contact Center and assist by providing information about the application, eligibility and enrollment through the Minnesota Health Insurance Exchange
- Provide general office support for teams within the contact center operations
- Manage outgoing and incoming correspondences and ensure consumer records are accurately maintained
- Support the execution of call-out campaigns and other special projects as needed
- Complete special assignments as directed by the unit supervisor or lead worker
Skills
- One (1) year of customer service experience
- Experience must demonstrate: Ability to comprehend and accurately explain policies and procedures
- Computer skills and ability to concurrently access, update and save data, and navigate multiple software applications, screens, windows and systems
- Microsoft Office Suite: Teams, Outlook, Excel, Word etc
- Basic math skills sufficient to add, subtract, multiply and divide to assist consumers with income data
- Data entry skills
- Ability to sufficiently read, speak and write in English to explain application, eligibility and enrollment policies and procedures
- Ability to work within a high volume, deadline-orientated, and accuracy-focused environment where quality and quantity production standards must be met
- Ability to multi-task, work independently and in a team environment with a demonstrated record of regular attendance
- Strong customer service skills and effective oral and written communication
- One (1) year contact center experience
- Health care / insurance contact center experience is a plus
- Knowledge of HIPPA and Data Privacy
Benefits
- Low-cost medical
- Pension plan that provides income when you retire (after working at least three years)
- Resources that provide support and promote physical, emotional, social, and financial well-being
- Training, classes, and professional development
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
- A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
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