Note: The job is a remote job and is open to candidates in USA. Hyphen Solutions is a company that builds a trusted homebuilder network, unifying the construction supply chain. They are seeking an Implementation Consultant to provide consulting and training services to ensure client satisfaction and successful implementation of their software applications.
Responsibilities
- Assist with planning the implementation and developing the implementation project plan to meet client expectations, timeframes, and budget
- Provide on-going training and application support for application users
- Develop and maintain quality relationships and communication with project team members through the implementation process
- Adhere to all Hyphen Solutions’ policies and procedures as well as implementation methodology and policies
- Lead HomeFront Sales implementations from kickoff through successful go-live
- Facilitate discovery sessions and business process reviews
- Configure HomeFront Sales environments to align with client workflows
- Assist clients with lot inventory, model setup, option management, pricing, and contract configuration
- Coordinate project deliverables and milestones
- Conduct User Acceptance Testing (UAT) activities
- Manage up to three concurrent implementation projects
- Deliver virtual and onsite client training
- Train sales teams, sales management, administrators, and project stakeholders
- Provide guidance on implementation best practices
- Develop strong working relationships with client stakeholders
- Support organizational change management and user adoption efforts
- Project Coordination
- Maintain implementation schedules and client action items
- Coordinate activities with Project Managers, ERP Consultants, BuildPro Consultants, and Support teams
- Document implementation decisions and project progress
- Escalate risks and issues as necessary
- Go-Live & Post Implementation Support
- Assist with go-live planning and execution
- Support customer transition to ongoing support teams
- Participate in implementation retrospectives and process improvements
- Assist with report signoff and enhancement discussions
- Adhere to All of Hyphen Solutions' Policies and Best Practices
Skills
- Minimum one (3) year direct residential homebuilding experience in one or more of the following areas: Sales, Purchasing, Estimating, Construction Operations, Accounting, Design Center Operations, Sales Operations
- Minimum one (3) year experience as a system administrator, software administrator, or power user of a residential construction software platform
- Strong customer-facing communication skills
- Experience facilitating meetings and presentations
- Strong organizational and time management skills
- Ability to manage multiple priorities simultaneously
- Ability to travel up to 25%
- HomeFront Sales
- HomeFront ERP
- NewStar
- BRIX Sales
- SAP Crystal Reports experience is highly preferred
- Software implementation consulting experience
- Customer training experience
- Business process documentation experience
- Bachelor's Degree preferred in: Business Administration, Construction Management, Information Systems, Accounting, Related Field
Company Overview