Note: The job is a remote job and is open to candidates in USA. Gainwell Technologies is an innovative product company focused on improving healthcare for communities. As a Supervisor, you will lead a team, ensuring high-quality standards and effective operations while driving team performance and engagement.
Responsibilities
- Build, develop, and lead a team(s) of individual contributors, supporting employees and the execution of day-to-day operations
- Establish and effectively lead routines at a regular cadence and utilize tools and reporting to drive team performance; train and provide ongoing coaching (account-specific metrics, AHT, APT, Occupancy, Utilization, Quality scores, etc.) to ensure employee engagement while maintaining client satisfaction
- Participate in client-related activities, including project planning and client calibration sessions; ensure employee adherence to company, client, and regulatory policies
- Work with employees and operational leaders to achieve Client Service Level Agreements (SLAs); serve as a point of escalation and support team members by handling escalated calls and customer inquiries
- Create conditions for success by removing obstacles and championing change to drive employee awareness and a connection to their work and contributions
Skills
- A minimum of 4 years of experience in healthcare, healthcare technology, or related service authorization operations, including at least 2 years of supervisory experience overseeing staff and business processes
- Proficient with Microsoft Office suite and hardware and software applications to manage contact center and back-office operations (Cxone, Verint, Avaya, etc.)
- Strong analytical and problem-solving skills to interpret and effectively utilize data to support your team
- Strong written and oral communication skills to work effectively with team members, customers, and clients
- Ability and discernment to make decisions and proactively solve challenges in a fast-paced environment
- Alaska Medicaid experience is preferred
- Knowledge of two or more MMIS business operational areas such as Authorized Services, Customer Centers, Mailroom, Pharmacy, Provider Enrollment, or Provider Relations SURS is also preferred
Benefits
- Work flexibility
- Learning
- Career development
- Generous, flexible vacation policy
- Educational assistance
- Comprehensive leadership and technical development academies
- 401(k) employer match
- Comprehensive health benefits
- Variety of leadership and technical development academies to help build your skills and capabilities
Company Overview
Company H1B Sponsorship