Note: The job is a remote job and is open to candidates in USA. Irth Solutions is a software product company that develops enterprise-scale technology platforms for critical infrastructure operators. The Implementation Consultant leads end-to-end SaaS implementations by gathering requirements, configuring solutions, managing testing and documentation, training clients, and providing ongoing implementation support. The role also collaborates with project managers, product teams, development teams, and client stakeholders to deliver successful implementations and enhancements.
Responsibilities
- Meet with clients following the sale of software solutions to gather the information and data required for implementation and customization
- Facilitate business requirements sessions to understand client objectives, evaluate priorities, determine feasibility, and recommend optimal solutions
- Analyze clients' **current-state ("as-is") business processes** and translate them into **future-state ("to-be") processes** within Irth's products
- Identify process gaps, configuration needs, and opportunities for product enhancements
- Build and maintain strong relationships with clients throughout all phases of implementation
- Serve as the primary Subject Matter Expert (SME) for assigned projects
- Lead the end-to-end implementation of Irth software solutions, ensuring projects are delivered on time and within budget
- Customize and configure software systems according to client requirements and specifications
- Guide clients through system configuration using a **Train-the-Trainer** approach to develop internal client-side software subject matter experts
- Demonstrate system functionality and provide guidance on product capabilities, workflows, and implementation-related questions
- Troubleshoot implementation issues and coordinate with internal technical teams to resolve problems efficiently
- Ensure implemented solutions meet applicable business, product, and regulatory requirements
- Partner with Project Managers to plan, organize, execute, and monitor multiple implementation initiatives
- Participate in regular project meetings, status reporting, and stakeholder communications
- Track project progress, milestones, risks, issues, and deliverables using company systems
- Maintain accurate project status information and time-entry records
- Proactively identify project risks and dependencies and develop appropriate mitigation strategies
- Support overall customer satisfaction and successful project delivery
- Coordinate client enhancement requests with internal Irth product and development teams
- Establish development timelines and ETAs for planned enhancements and communicate updates to impacted stakeholders
- Manage stakeholder expectations when timelines or priorities change, including communicating the rationale for ETA adjustments
- Work closely with development teams to ensure business requirements and user stories are accurately reflected in technical designs and development sprints
- Participate in product and business process analysis to ensure proposed enhancements align with overall product strategy
- Evaluate solutions to ensure enhancements expand product capabilities without creating conflicts with existing functionality or product direction
- Document business and system requirements through Statements of Work (SOWs), process-flow diagrams, wireframes, flowcharts, and configuration documentation
- Support detailed system and business process analysis
- Coordinate User Acceptance Testing (UAT), including test preparation, execution, issue tracking, and client sign-off
- Review product content and configurations for accuracy, completeness, and alignment with business intent
- Maintain accurate and up-to-date project and implementation documentation
- Provide ongoing implementation support and guidance to ensure clients successfully adopt the software solution
- Monitor client needs and identify opportunities for process improvements and enhanced product utilization
- Maintain consistent communication with clients and internal technical teams throughout implementation and post-implementation activities
- Take a proactive approach to identifying and resolving client, product, and implementation challenges
- Perform other duties as assigned by an appropriate administrator or their representative
Skills
- Strong independent decision-making, organizational, planning, and problem-solving skills
- Strong technical acumen and a solid understanding of software development practices, processes, and procedures
- Ability to identify opportunities for process, product, and operational improvement
- Self-starter with demonstrated commercial awareness and business acumen
- Excellent written and verbal communication skills
- Strong organizational and time-management skills with the ability to manage multiple priorities
- Ability to clearly define and communicate technical changes and requirements to development and technical teams
- Minimum of 3 years of relevant professional experience, or 5–7 years of relevant experience in lieu of a degree
- Demonstrated experience working directly with customers in software implementation or delivery roles
- Ability to quickly learn new concepts, technologies, and software products and translate them into effective customer solutions
- Ability to build, motivate, and maintain effective working relationships with clients, internal teams, and cross-functional stakeholders
- Ability to apply professional experience and sound judgment to plan, prioritize, and accomplish project goals
- Ability to work during U.S. Eastern Time business hours on a daily basis
- Bachelor's or master's degree in computer science, Software Engineering, Information Technology, or a related field
- Equivalent professional experience may be considered in lieu of a degree
Benefits
- Opportunities for professional growth
- Medical, dental, and vision insurance options
- 401(k) retirement plan with company matching
- Flexible Paid Time Off (PTO) policy plus company-paid holidays
- Life insurance and additional employee benefits
- Pet insurance options
- Employee discounts and perks programs
- One-time work-from-home stipend to help you create a comfortable and productive home office
- Team events and activities, including monthly company lunches, volunteer opportunities, and quarterly team gatherings
- A collaborative and supportive work environment where employees can contribute, grow, and make an impact
Company Overview