Note: The job is a remote job and is open to candidates in USA. ProcessUnity is hiring an Implementation Consultant to configure its risk and compliance platform and lead customer implementations. The role consults with customers on requirements and configuration, delivers product expertise and training, and coordinates implementation projects with internal teams.
Responsibilities
- Configure ProcessUnity’s software applications for customers using an enablement/teaching approach
- Lead, manage and coordinate multiple customer implementations simultaneously
- Gather customer requirements and translate to ProcessUnity’s capabilities
- Develop and deliver deep product and technical expertise to ProcessUnity customers
- Participate in knowledge transfer sessions, product training and other strategic initiatives as needed
- Provide a mixture of remote and onsite customer implementation workshops
- Consult with customers on system configuration based on product and industry best practices
- Facilitate touch points and status meetings with customers in a timely and professional manner
- Contribute to the development of best practices, project standards and methodologies to improve efficiency and effectiveness of implementations and team processes/policies/procedures
- Maintain working knowledge of ProcessUnity solutions, platform features and best practices
Skills
- Dynamic, technically apt individual
- Strong communication skills
- Creative problem solving
- The ability to juggle multiple work-streams
- Confident, highly self-motivated candidates capable of coordinating multiple projects and priorities in a fast-paced environment
- BS/BA degree in a computer-related discipline or equivalent experience
- Based in United States
- 5+ years professional experience in client-facing roles
- Comfort and experience with software and configuration of software
- Competency with larger volumes of data, spreadsheets, data manipulation, formula writing and CSV support
- Technical knowledge of fundamental database concepts and relational data
- Excellent written and verbal communication skills
- Creative problem solver with focus on quality
- Project management experience; organized
- Enthusiastic self-starting team player
- MBA/MS
- Preference towards software implementation/information technology
- Experience with Salesforce administration
Benefits
- Remote role, based within the United States, Ireland, or the UK.
- All new Implementation Consultants undergo a structured onboarding and apprenticeship as they are educated on ProcessUnity functionality and configuration.
- Implementation consultants are assigned a corresponding senior colleague to provide mentorship, guidance and assistance.
Company Overview
Company H1B Sponsorship