Note: The job is a remote job and is open to candidates in USA. A Full Renovation – Project Services is seeking a Customer Support Representative to provide responsive customer assistance and maintain a consistent service experience. The role focuses on clear communication, accurate case documentation and follow-up, and coordinating with teammates to resolve customer issues.
Responsibilities
- Record customer interactions and follow-up actions in the support system
- Keep customers informed about next steps and reasonable response expectations
- Identify recurring questions and share suggestions for clearer help resources
- Follow up on unresolved matters and update case status accurately
- Explain routine workflows clearly without promising unsupported outcomes
- Work with teammates to resolve issues that span multiple departments
- Respond to customer requests through approved messaging, email, or phone channels
Skills
- Ability to document issues accurately and concisely
- Respect for personal data and privacy processes
- Customer-focused attitude and patient listening habits
- Organized approach to cases, deadlines, and follow-up
- Previous customer service experience is helpful but not required
Benefits
- Remote within the United States.
Company Overview