Note: The job is a remote job and is open to candidates in USA. HdL Companies provides financial analysis and software solutions supporting local government operations. The Implementation Consultant guides client implementations from planning through successful rollout, coordinating with clients and internal teams to deliver tailored solutions and support client satisfaction.
Responsibilities
- Implement solutions to typical clients, following company guidelines, and in accordance with client expectations
- Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
- Remain engaged with client throughout implementation, until client is successfully running on HdL solution
- Interact/collaborate with internal business partners (i.e. Sales, Client Services, IT and Development) to ensure a successful implementation
- Consult with clients to deliver a comprehensive solution
- Discern the need for and develop customized solutions
- Define detail project implementation plans and report key implementation progress metrics
- Serve as the contact for daily client interaction and implementation activities
- Coach and prepare clients for successful rollouts of HdL solutions
- Prioritize and escalate issues when needed, and keep clients informed of progress
- Work with third-party vendors when issues involve multiple systems
- Assist with data conversions
- Analyze existing systems, interface requirements, business processes
- Partner with clients to learn their business and related needs
- Exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise
Skills
- 1 to 3 years of experience working in a client service environment or systems integration environment
- Bachelor's degree in business administration, communications, or a related field
Benefits
- Opportunity to participate in 401k
- Medical, Dental, Vision, Life/AD&D, LTD and Employee Assistance Program
- Paid time off for Vacation, Sick and Holidays
- Employee Stock Ownership Plan
- Remote position; candidate must be within commuting distance of the Brea, CA office for occasional in-office training and activities
Company Overview