Note: The job is a remote job and is open to candidates in USA. Connecticut Community Care is seeking an Assistant to Program Manager to support operations and resident engagement within a congregate living community. The role provides administrative, coordination, communication, and program support to help the community run smoothly and support continuity of resident care.
Responsibilities
- Assist the Program Manager with day-to-day community operations, scheduling, communication, recordkeeping, and follow-up
- Coordinate congregate meals and help foster opportunities for social connection
- Maintain calendars for resident appointments, aide schedules, programs, transportation, meetings, and other community activities
- Coordinate housekeeping, meal preparation, transportation, vendors, and other direct services
- Monitor the scheduling and quality of direct services and promptly communicate concerns or changes to the appropriate Sage Care Navigator or provider
- Assist residents with technology, including email, Zoom, transportation applications, and other online resources
- Arrange transportation and, when needed, accompany residents to routine medical appointments, meetings, outings, and other activities
- Maintain inventories and coordinate the purchase of household, personal, and communal supplies; maintain appropriate receipts and expense documentation
- Support required financial recordkeeping and participate in relevant meetings when requested
- Meet with Sage Care Navigators at least twice monthly to support communication and continuity of resident care
- Provide trained backup support for after-hours or urgent community needs when assigned
- Get to know residents individually, including their interests, preferences, abilities, histories, and goals
- Support the Engagement Coordinator in planning meaningful opportunities for socialization, learning, recreation, wellness, culture, and community involvement
- Assist with on-site programs, outings, virtual programs, guest speakers, performances, educational opportunities, and special events
- Coordinate program logistics, including registrations, reservations, transportation, supplies, room setup, vendor communication, and resident reminders
- Research community resources, speakers, programs, and low-cost opportunities that reflect residents' interests
- Encourage participation while respecting each resident's independence, preferences, and right to choose
- Help evaluate participation and feedback to strengthen future programming
- Maintain a warm, respectful, visible, and approachable presence within the community
- Serve as a communication resource for residents, ensuring that schedules, events, meetings, announcements, and changes are communicated clearly
- Respond to routine resident questions and requests and ensure appropriate follow-through
- Recognize and communicate emerging concerns or unmet needs to the Program Manager, Engagement Coordinator, or Sage Care Navigator as appropriate
- Provide reliable backup for routine administrative and coordination responsibilities during planned or unexpected absences
- Maintain clear documentation and communication to support smooth handoffs and continuity
Skills
- Strong organizational skills with the ability to manage multiple priorities, track details, and follow through on tasks
- Clear and professional written and verbal communication skills
- Sound judgment, patience, discretion, and a commitment to resident confidentiality
- Comfortable with email, shared calendars, basic computer applications, virtual meeting platforms, and online resources
- Ability to work both independently and as part of a collaborative team
- Reliable transportation, valid driver's license, and current automobile insurance required
- Associate's or Bachelor's degree preferred; relevant experience may be considered in lieu of a degree
- Prior experience in an administrative, operational, or community support role strongly preferred
- Experience working with adults across the continuum of aging, in social services, senior living, or a related field is an asset
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