Note: The job is a remote job and is open to candidates in USA. Momentive Software is a software platform serving nonprofits and associations through connected technology solutions. The Implementation Consultant will lead end-to-end onboarding projects for association management software, including discovery, configuration, data migration, testing, training, and go-live support. The role also provides consulting, builds client relationships, and contributes to implementation process improvements.
Responsibilities
- Own and deliver end-to-end Client onboarding projects, consistently meeting or exceeding individual and team performance metrics
- Lead implementation projects by proactively managing scope, timelines, milestones, risks, and Client expectations from kickoff through go-live
- Navigate changing priorities and evolving Client requirements while maintaining project momentum and delivering successful outcomes
- Identify Client requirements and recommend best-practice software configurations that align with each association's business goals and operational needs
- Facilitate data migration, software configuration, testing, and validation to ensure a seamless implementation experience
- Deliver professional services consulting engagements, including workflow assessments, training sessions, and solution recommendations that maximize Client success
- Train and empower Clients to confidently adopt platform(s) through engaging instruction, workflow recommendations, and industry best practices
- Build trusted relationships with stakeholders at all organizational levels, including executive leadership, throughout the implementation lifecycle
- Collaborate cross-functionally to continuously improve onboarding processes, implementation standards, and the overall Client experience
- Serve as a subject matter expert by sharing best practices, contributing to documentation, mentoring teammates, and supporting continuous process improvement
Skills
- Bachelor's degree or equivalent work experience
- 2+ years of experience in SaaS implementation, Client onboarding, or professional services
- Proven experience managing multiple concurrent software implementation projects
- Strong Microsoft Excel and data management skills
- Excellent analytical, troubleshooting, and problem-solving abilities
- Ability to quickly learn new software applications and technologies
- Strong project management skills with the ability to prioritize competing initiatives in a fast-paced environment
- Exceptional written, verbal, and presentation communication skills
- Strong attention to detail and excellent organizational skills
- Client-first mindset with a passion for delivering exceptional Client experiences
- Ability to work independently while collaborating effectively across cross-functional teams
- Comfortable holding Clients and internal stakeholders accountable to agreed-upon timelines and project expectations
- Demonstrated ability to build trust, influence stakeholders, and maintain momentum across complex Client projects
- A proactive, continuous-improvement mindset with a desire to contribute ideas that strengthen team performance and Client outcomes
- Experience with Association Management Software (AMS) or similar membership/nonprofit platforms is preferred
Benefits
- Medical, Dental & Vision Benefits
- 401(k) Savings Plan with Company Match
- Flexible Planned Paid Time Off
- Generous Sick Leave
- Inclusive & Welcoming Environment
- Purpose-Driven Culture
- Work-Life Balance
- Commitment to Community Involvement
- Employer-Paid Parental Leave
- Employer-Paid Short-Term Disability
- Remote Work Flexibility
Company Overview