Note: The job is a remote job and is open to candidates in USA. Gallagher is a global insurance brokerage and risk management company providing insurance solutions and organizational wellbeing initiatives. The Data Operations Support Lead/Manager is responsible for the stability, reliability, performance, and governance of enterprise production data platforms, serving as a primary escalation point and leading operational coordination, platform enhancements, automation, and technical mentorship.
Responsibilities
- Own and manage the data operations intake process, including incident intake, communication, prioritization, and platform optimization
- Serve as a senior contributor in architectural discussions, process improvements, and strategic platform enhancements
- Drive system reliability, scalability, observability, and operational governance across enterprise data platforms
- Oversee data integrity, transformations, and governance practices across production environments
- Lead initiatives to improve data quality, lineage visibility, metadata management, and monitoring capabilities
- Act as the primary escalation point for complex data pipeline, integration, and platform issues
- Collaborate closely with Data Engineering, DBAs, BI, Infrastructure, and Security teams to resolve incidents and implement permanent solutions
- Enforce and continuously improve access controls, permissions, and data security standards
- Support SOX, GDPR, and internal audit requirements, including evidence preparation, remediation, and control validation
- Develop and maintain high‑quality documentation, including pipelines, processes, dependencies , and workflow artifacts
- Produce monthly operational service reports covering SLAs, KPIs, incidents, changes, and overall service health
- Contribute to enterprise initiatives such as system integrations, data modernization, and platform upgrades
- Participate in solution design reviews and operational readiness assessments for new data products
- Promote a culture of engineering excellence, accountability, and continuous improvement
Skills
- * This is a Temp-To-Hire, W-2 position. We cannot do 1099 or C2C
- * You must meet our U.S. Eligibility requirements for work authorization
- * 8+ years of experience with a strong focus on data-centric operations or support
- * Proven experience with ETL/ELT pipelines, data warehouses, data lakes, and complex data transformations
- * Demonstrated experience supporting recurring production data workflows and delivering accurate, timely outputs
- * Proven ability to manage multiple priorities in a time-sensitive and cyclical operational environment
- * Strong attention to detail with a deep focus on data quality, accuracy, and consistency
- * Excellent analytical, organizational, and problem-solving skills with a proactive, solution-oriented mindset
- * Ability to work independently while collaborating effectively across teams, with strong ownership and escalation judgement
- * Exceptional written and verbal communication skills, including the ability to translate technical issues for non-technical stakeholders
- * Experience supervising, mentoring, or providing technical leadership to junior team members
- * Experience partnering with business stakeholders on data submissions, issue resolution, and quality remediation
- * Experience with **Snowflake, dbt, Fivetran, Astronomer (Airflow), Automic Automation, and Microsoft SQL Server**
- * Strong familiarity with Azure-based data platforms, including **Azure Synapse, Azure SQL, and Azure DevOps**
- * Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related field, or equivalent practical experience
Benefits
- Remote/Hybrid (Chicago)
- Medical/dental/vision plans, which start from day one
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
Company Overview