Note: The job is a remote job and is open to candidates in USA. Kane Selection Ltd is hiring an Implementation Consultant to support construction prefabrication software deployments. The role owns end-to-end onboarding for enterprise Shop and Fabrication accounts, trains users, drives change management and adoption, gathers customer feedback for product teams, and develops scalable implementation materials, with regular travel to client sites.
Responsibilities
- Own Shop and Fabrication onboarding end-to-end for enterprise accounts, keeping VDC, shop management, and shop floor users aligned from kickoff through adoption
- Train users on bending tools for both Traditional and Automated Bending customers, partnering closely with the machine onboarding specialist
- Travel regularly (50%+) to client sites to ensure the software moves from the VDC team to the shop floor in a repeatable, scalable way
- Work closely with Product Managers to translate customer feedback into new features and improvements
- Act as an internal advocate for customers, feeding insights back to Product, Sales, and Customer Success teams
- Document implementation workflows, training materials, and best practices to build scalable onboarding playbooks
Skills
- Hands-on experience with an MES or MRP system, whether as a user, in customer success, or in an implementation role
- Experience with change management or multi-stakeholder implementations, not just one-off user training
- Strong communication skills, comfortable working across both technical and non-technical audiences
- Willingness to travel to client sites regularly (50%+)
- Background in electrical construction, with enough trade fluency to speak credibly with shop and VDC stakeholders (preferred)
- Experience onboarding customers onto an MES, with familiarity in SaaS or construction/VDC software such as Revit or MEP workflows (preferred)
- Familiarity with CRM systems such as HubSpot, ideally gained at a startup or fast-growing company (preferred)
Benefits
- Remote work
Company Overview