Note: The job is a remote job and is open to candidates in USA. Tutor.com, a brand of The Princeton Review, is a leading tutoring service focused on improving student outcomes through technology and data. The Implementation and Client Analytics Manager will lead client implementations, provide technical support, and analyze data to ensure the success of tutoring programs for various educational institutions.
Responsibilities
- Lead onboarding, implementation, and technical support efforts for institutional clients adopting Tutor.com services
- Manage implementation timelines, launch activities, training programs, and client communications to ensure successful deployments
- Build strong relationships with institutional stakeholders while serving as a trusted advisor throughout the client lifecycle
- Support client integrations with Learning Management Systems (LMS), authentication platforms, and student information systems
- Provide expertise on technologies and standards including LTI, SAML, CAS, and Shibboleth
- Partner with Product, Engineering, Operations, and Customer Success teams to resolve technical issues and improve implementation processes
- Analyze institutional usage, engagement, and outcomes data to identify trends, opportunities, and areas for program optimization
- Develop client-facing reports, dashboards, visualizations, and presentations that communicate program effectiveness, ROI, and student impact
- Translate complex datasets into actionable insights that support strategic decision-making for both clients and internal stakeholders
- Support development of scalable reporting processes, analytics best practices, and data governance standards
- Collaborate across teams to improve reporting workflows, implementation processes, and client-facing tools
- Contribute to strategic client reviews, renewals, and impact discussions through data-driven storytelling and recommendations
Skills
- You have a bachelor's degree and 3–5 years of experience in implementation, project management, customer success, client services, or a related field
- You have experience managing multiple client implementations simultaneously while maintaining exceptional customer service
- You have experience supporting Learning Management Systems (LMS) and related technologies, including authentication and integration standards such as LTI, SAML, CAS, and Shibboleth
- You are comfortable working with data and reporting tools, including advanced Excel functions and SQL
- You can interpret complex datasets and present insights clearly to both technical and non-technical audiences
- You have strong written, verbal, and presentation skills and are comfortable leading client-facing discussions
- You are highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment
- You are a proactive problem solver who enjoys learning new technologies and identifying scalable solutions
- You are a collaborative partner who works effectively across technical and business teams
- You are passionate about using data, technology, and student support services to improve educational outcomes
- Experience with Salesforce, Power BI, Tableau, SSRS, or similar reporting and visualization platforms is strongly preferred
- Experience working with higher education institutions, K-12 school districts, public libraries, or education technology organizations is preferred
Benefits
- The Princeton Review and Tutor.com offer a competitive salary which commensurates with experience and skills.
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