Note: The job is a remote job and is open to candidates in USA. DCS Consulting and Staffing is seeking a customer-focused Implementation Manager to lead enterprise software deployments and business transformation initiatives for strategic clients. The role serves as the primary customer liaison, coordinating cross-functional teams, managing implementation projects, driving user adoption, and measuring business value from AI-enabled and digital transformation solutions.
Responsibilities
- Own the end-to-end delivery of customer implementation roadmaps, including AI-enabled solutions and platform capabilities
- Serve as the primary customer contact throughout the implementation lifecycle, building trusted relationships with executive sponsors, stakeholders, and end users
- Partner with Engineering, Product, Solutions, and Customer Success teams to align priorities, remove roadblocks, and ensure successful project execution
- Travel to customer locations as needed to strengthen relationships, facilitate workshops, and resolve critical issues
- Develop a deep understanding of each customer's business objectives, operational environment, and strategic priorities
- Identify implementation risks early, proactively manage issues, and drive successful customer outcomes
- Monitor user adoption, platform utilization, and business impact while communicating progress to customer leadership
- Measure and report business value, ROI, and operational improvements achieved through solution adoption
- Manage project scope, timelines, priorities, and change requests across multiple concurrent customer engagements
- Lead customer meetings, executive business reviews, training sessions, and adoption planning activities
Skills
- Experience leading customer-facing implementation, onboarding, or digital transformation projects within SaaS, enterprise software, AI, or technology organizations
- Working knowledge of artificial intelligence and emerging technologies with the ability to communicate effectively with both technical and business audiences
- Exceptional stakeholder management and relationship-building skills
- Proven ability to influence cross-functional teams without direct management authority
- Experience managing multiple enterprise customer engagements simultaneously
- Strong project management, organizational, and problem-solving skills
- Excellent written, verbal, and executive-level communication abilities
- Willingness to travel to customer sites as needed
- Experience supporting manufacturing, industrial, supply chain, production, or related operational environments is highly preferred
- Experience working with enterprise SaaS platforms, AI technologies, ERP systems, manufacturing software, or digital transformation initiatives is highly desirable
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