Note: The job is a remote job and is open to candidates in USA. Syntax is a managed cloud provider specializing in mission-critical enterprise applications and SAP solutions. The Junior Consultant – SAP IBP (AMS) will support global enterprise clients by resolving incidents, maintaining SAP IBP applications, monitoring batch jobs and integrations, and providing user guidance and documentation.
Responsibilities
- Analyze, triage, and resolve basic to mid-level SAP IBP technical and functional incidents within defined SLA guidelines. Record, update, and manage ticket lifecycles accurately in designated tracking tools (e.g., ServiceNow, Jira, Remedy)
- Monitor scheduled IBP batch jobs, data integration tasks (CPI-DS / SDI), and background planning runs to ensure successful execution and timely completion. Identify, troubleshoot, and escalate job failures promptly
- Work flexibly across rotational shift schedules to provide continuous application support coverage for global client operations
- Assist with regular system health checks, routine master data maintenance support, and minor configuration updates/enhancements as guided by senior consultants
- Interact with business end-users and key stakeholders to clarify reported issues, gather issue details, and provide status updates or guidance on standard SAP IBP functionality
- Maintain and update standard operating procedures (SOPs), knowledge base articles, and incident resolution logs to support continuous team learning and efficiency
Skills
- • Experience: 3–6 years
- • IBP scope: Demand, Supply, Inventory Optimization, S&OP, Response & Supply, Control Tower
- • Configuration: Planning areas, key figures, time profiles, version management
- • CI-DS / SDI data integration
- • Statistical forecasting
- • AMS / production support
- • Any Graduate
- • Relevant Experience: 3-6 years of hands-on experience in SAP application support/AMS environments, with a primary focus on SAP IBP (Demand, Response & Supply, or S&OP modules)
- • Technical & Process Knowledge: Good foundational understanding of core SAP IBP concepts, standard planning view operations, data integration flows (CI-DS/SDI), and basic supply chain planning processes
- • Batch & System Monitoring: Practical experience in monitoring SAP background jobs, error log analysis, and basic troubleshooting of failed data interface runs
- • Ticketing Tools Expertise: Hands-on exposure to standard IT service management (ITSM) and ticket tracking platforms (e.g., ServiceNow, Jira, or similar tools)
- • Operational Flexibility: Willingness and capability to work in rotational shifts to support global business coverage
- • Analytical & Communication Skills: Strong analytical problem-solving ability, clear written and verbal communication in English, and a customer-centric support mindset
- • Teamwork & Adaptability: Ability to perform well in a fast-paced team environment, manage multiple support priorities effectively, and take ownership of daily support deliverables
Benefits
- Global tourist: With us, you can also work from abroad from time to time
- Flexible working time models, home office
- Company pension scheme
- Various health offers
- A modern environment in which the "you" is part of it
- Open feedback culture, flat hierarchies and a motivated team
- Individual career planning with continuous training and coaching on the job
Company Overview