Note: The job is a remote job and is open to candidates in USA. ECRI is hiring a Human Resources Coordinator to provide timely, professional, and confidential support across its HR operations. The role handles employee and candidate inquiries and supports benefits, talent acquisition, onboarding, employee records, HR systems, compliance, and other day-to-day HR processes.
Responsibilities
- Serve as the first line of support for ECRI employees, candidates, third-party partners and vendors, etc., regarding HR-related matters
- Serve as a trusted first point of contact for HR inquiries received through shared inboxes, phone calls, and other communication channels. Respond to all inquiries in a timely and professional manner, and escalate more complex matters to the appropriate HR team member
- Provide proactive, high quality, and confidential day-to-day administrative tasks. Tasks include, but are not limited to: * With guidance from direct manager, support the administration of HR systems, by performing data entry tasks, system maintenance, troubleshoot user issues, and completing other administrative tasks. * Assist with the preparation and distribution of compliance-related notifications, intranet (“ERICA”) postings, mailings, and employee communications. * Support the preparation, staging, assigning, and tracking the completion of employment documentation. * Maintain employee records and personnel files, ensuring accuracy, completeness, and compliance with ECRI policies and applicable regulations. * Ensure that organizational charts are maintained and up to date. * Process all “first-level” employment verification requests and document requests (e.g., Public Student Load Forgiveness (PSLF) forms), while triaging “higher-level” employment verification and document requests to the appropriate HR representative. * Support the benefits administration activities, including open enrollment preparation, scheduling information sessions, employee communications, ERICA postings, data entry, ensuring that all updates and changes are made in the HRIS system, etc. * Support the employee life-cycle process, in collaboration with the Human Resources Business Partner and HR Specialist, including assisting with creating and updating job requisitions, scheduling interviews, screening candidates, supporting the Co-Op and Internship program, supporting the on-boarding and off-boarding process, etc. * Assist with the administration and tracking of required compliance training programs and support HR compliance activities related to federal contractor obligations through the Office of Federal Contract Compliance Programs (OFCCP) and other regulatory requirements. * Support and administer ECRI’s awards programs, including, but not limited to, the Spot Award and Annual Award programs. * Assist with administration of the annual review administration process, including system updates, communication, reporting, and completion tracking. * Support employee surveys by preparing system configurations, testing, tracking participation and compiling results as directed. * Compile, audit, and maintain HR data and reports using Excel and HR systems, including the use of functions such as pivot tables, lookups, and data validation tools
- Other duties, as assigned
Skills
- High school and/or general education degree required
- Excellent written and verbal communication skills
- Excellent organizational skills and attention to detail
- Proven ability to work autonomously and independently while collaborating effectively with team members
- Proven ability to prioritize and complete competing tasks on time in a fast-paced environment
- Proven ability to accurately manage detailed work, identify issues, and assist in resolving routine problems
- Proven ability to manage confidential and sensitive information with discretion and professionalism
- Highly effective interpersonal, communications, and follow-up skills
- Proficient with Microsoft Office 365 Suite of products (e.g., Word, Excel, and PowerPoint)
- 2 to 4 years' administrative, human resources, customer service or related experience preferred
- Experience in a support role is desired
- Experience in a customer service oriented role is desired
- Project management experience is desired
- Bachelor's degree in a HR or HR-related discipline is preferred
- Experience utilizing various systems, such as an HRIS, payroll, learning management system, e-learning catalog, etc., is preferred
- PHR/SPHR and/or SHRM-CP/SHRM-SCP is a plus
Benefits
- Comprehensive healthcare coverage: Medical, dental, vision, life insurance, disability coverage, critical illness insurance, and more.
- Employer-matching Retirement Savings Plan.
- Participate in employee groups to learn from, grow with, and support colleagues in our collective success.
- 16 paid hours annually through ECRI Cares to volunteer with preapproved charities.
- Paid time off
- Paid holidays
- Tuition reimbursement
- Several other ancillary benefits
- Fully remote work arrangement
Company Overview