Note: The job is a remote job and is open to candidates in USA. The University of Michigan’s Michigan Medicine improves health through education, patient care, research, and technology development. The Human Centered Design Project Manager leads design-focused quality improvement initiatives and digital, design, and informatics projects, coordinating stakeholders, scope, timelines, resources, and implementation. The role also creates user-centered visual media and ensures that tools, data visualizations, and programs meet human-centered design and quality standards.
Responsibilities
- Lead complex projects from initial concept through implementation and completion, developing and managing project charters, detailed work plans, schedules, resource requirements, project estimates, and success metrics
- Provide direct supervision and mentorship for the MCT2D Multimedia Designer
- Coordinate project teams composed of design, informatics, clinical, administrative, and external stakeholders
- Independently prioritize initiatives, allocate resources and effort across competing collaborative priorities, and make decisions regarding project scope, sequencing, timelines, and resource utilization
- Identify and analyze project risks, barriers, budget concerns, and scope or timeline issues; recommend solutions and independently take appropriate action to mitigate risks and keep projects on track
- Make operational decisions regarding project scope, sequencing, and resource utilization
- Serve as the primary point of contact and accountability for assigned projects, coordinating project teams and ensuring successful execution from concept through completion
- Work with MCT2D's leadership team and Design & Informatics team to propose and oversee design, development, and implementation of quality improvement projects and tools
- Track and analyze project performance against established work plans, timelines, budgets, milestones, and success metrics; proactively report project status, barriers, risks, scope changes, and recommended corrective actions to MCT2D leadership
- Establish and ensure adherence to project quality standards; review project deliverables for quality, completeness, alignment with project requirements, and responsiveness to internal and external user needs
- Co-lead Design and Informatics team meetings to establish project priorities, coordinate work across disciplines, resolve barriers, clarify responsibilities, and ensure alignment on project scope, timelines, and deliverables
- Direct and oversee execution of project deliverables across internal team members and external stakeholders, ensuring adherence to established project plans, timelines, responsibilities, and quality standards and taking corrective action when deliverables are at risk
- Collect and share/report data measuring project performance against established goals
- Identify additional projects and new opportunities guided by feedback from MCT2D participants or program leadership
- Create original, artful, user-centered visual media, ranging from printed clinic posters, user interface and interaction designs for web and mobile applications, interactive data visualizations that meet the needs of our stakeholders. Combine creative concept development, strong visual storytelling, and technical execution to engage stakeholders, meet the organization's strategic priorities, and convey complex healthcare data and information in a straightforward yet engaging manner
- Visual media will include: high-end web and print graphics, short animations and videos, templates, slide decks, infographics, brochures, fact sheets, and user interface components and interactions
- Manage a repository of all design-related projects as well as a library of branded assets
- Lead MCT2D's resource maintenance, supervising the MCT2D Admin to ensure that all tools receive annual audit, review, revisions, and sign off
- Partnering with the Michigan Data Collaborative, the MCT2D program directors and data team to design visualizations for the MCT2D Patient Data Dashboard
- Serve as the human-centered design expert and ensure that all MCT2D resources, tools, and programs are created in a human centered manner, as well as the presentation of data through the Patient Data Dashboard and scientific posters and presentations
- Lead branding efforts and maintain high-quality, cohesive branding for existing collaborative work, and develop distinct and engaging visual identities for new initiatives
Skills
- At least 5 years of progressively responsible experience managing complex projects from conception through implementation and completion
- Demonstrated ability to exercise independent judgment, evaluate competing courses of action, make decisions regarding matters of significance within assigned areas of responsibility, and take action to resolve complex project issues
- Experience managing multiple concurrent projects from conception through implementation
- Experience developing project plans, timelines, budgets, and stakeholder communication strategies
- Experience facilitating requirements gathering and translating organizational goals into project deliverables
- Demonstrated ability to independently manage complex initiatives involving multiple stakeholders
- Strong demonstrated ability to work on cross-functional teams' design, engineering, subject matter experts (e.g. clinicians), and operations to foster collaboration and ensure successful project/product advancement, launch, and continuous improvement (CI)
- Demonstrated commitment to and expertise in human-centered design and its application in real-world settings
- Experience with co-design methods and gathering feedback in various modalities including focus groups, and user feedback sessions
- Advanced skills in Adobe Creative Cloud (e.g. Illustrator, InDesign, Photoshop), as well as Figma, with the ability to evaluate, choose, and learn the right tools for each job
- Experience in UX/UI research and design
- Ability to translate partially formed ideas and overarching strategies into cohesive projects and shape the work to meet program goals
- Experience managing a wide variety of projects, including leading the design process in the development of print and digital tools, websites, etc
- Strong project management skills, with the ability to juggle multiple projects while still working effectively and ensuring timely and proactive communication
- The ability to set priorities, meet deadlines, and work independently
- The ability to conceptualize, craft, revise iteratively with critiques from stakeholders, and present original media designs
- Experience producing both web and print media assets
- Experience developing and deploying visual branding standards
- Experience producing content and creating a visual strategy for social media, print, and web marketing campaigns
- Demonstrated effort advancing
- Equity and inclusion in your work or workplace
- Experience working with and visualizing data
- A bachelor's degree is required
- Capable of managing many details across multiple projects
- Can handle deadlines and creative chaos well
- Leadership and motivational skills
- Comfortable with presenting rough ideas and taking creative risks
- Excellent written and oral communication skills
- User-focused mindset
- Be able to articulate the use of artificial intelligence in your design process
- Strong presentation skills
- In-house or agency experience
- Experience developing data visualizations for dashboards, posters, etc
- Health care, medicine, public health, health education, social services, and higher education experience
- Master's in design
Benefits
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
- Mobile/Remote work mode
Company Overview
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