Note: The job is a remote job and is open to candidates in USA. TE Connectivity is a global industrial technology leader creating connectivity and sensor solutions for transportation, energy, automation, data centers, and other applications. The Director of Customer Program Management will lead the CPM function, develop a high-performing team, establish operating standards, and drive strategic customer engagement, cross-functional alignment, program execution, and business growth.
Responsibilities
- Lead, coach, and develop the Customer Program Management team while building a culture of accountability, collaboration, and continuous improvement
- Define CPM roles, operating standards, engagement models, tools, communication cadences, and escalation processes to ensure consistent execution across the organization
- Establish expectations for customer ownership, communication quality, program execution, and cross-functional coordination
- Build organizational capability through training, mentoring, succession planning, and performance management
- Align CPM resources to support the highest-value customers, programs, and strategic business opportunities
- Partner with Sales and Product Management leadership to define customer growth strategies and prioritize key program pursuits
- Serve as a senior escalation and alignment point for strategic customers and major customer programs
- Translate customer roadmaps, technical requirements, commercial objectives, and operational commitments into executable plans
- Support executive customer engagements, business reviews, design-in strategies, and major program negotiations as needed
- Maintain a strong voice-of-customer perspective while balancing business, operational, and commercial objectives
- Establish and maintain a consistent governance model for customer programs, including dashboards, review cadences, decision forums, executive reporting, and escalation protocols
- Drive alignment across Sales, Product Management, Engineering, Operations, Manufacturing, Quality, Supply Chain, Finance, Pricing, Demand Planning, and Customer Care
- Ensure organizational focus on critical risks, gaps, commitments, and decisions required to win and execute customer programs successfully
- Provide clear communication that connects customer priorities, business impact, resource requirements, timing, and execution status
- Facilitate resolution of competing priorities, customer requirements, and organizational constraints that may impact execution
- Ensure disciplined tracking of customer schedules, internal deliverables, program risks, recovery plans, and key decision points
- Monitor readiness across commercial, technical, operational, quality, manufacturing, and supply chain functions for strategic programs
- Identify systemic barriers and lead escalation efforts to resolve issues before they impact customer commitments or business outcomes
- Drive consistent program reviews, action tracking, lessons learned, and continuous improvement activities across the CPM organization
- Maintain visibility into program health, customer sentiment, commercial impact, and execution risk
- Develop and monitor metrics that measure customer program performance, CPM effectiveness, execution health, and overall business impact
- Partner with commercial and operations leaders to assess the revenue, margin, delivery, quality, capacity, and customer satisfaction implications of major programs
- Standardize best practices across customer engagement, program reviews, communication, escalation management, and action tracking
- Continuously improve processes, tools, and operating mechanisms to increase organizational speed, clarity, accountability, and impact
Skills
- Bachelor's degree required
- 15+ years of progressive leadership experience in customer-facing, cross-functional, and growth-oriented environments
- Experience in customer program management, strategic account leadership, commercial leadership, sales, product management, business development, engineering, technical program management, manufacturing,operations, supply chain, or related disciplines
- Demonstrated success managing strategic customer relationships and executive-level customer engagement
- Experience leading program management teams, customer-facing organizations, or complex cross-functional initiatives
- Proven ability to drive major product development, design-in activities, launches, ramps, and customer execution programs
- Strong executive communication, organizational storytelling, and leadership reporting capabilities
- Solid commercial and financial acumen, including experience evaluating revenue, margin, pricing, capacity, and customer impacts
- Strong understanding of manufacturing, operations, supply chain, quality, and technical execution fundamentals
- Executive presence and the ability to establish credibility with customers and senior leaders
- Proven ability to create strategy, drive alignment, and deliver results
- Strong people leadership, coaching, and talent development capabilities
- Ability to influence and lead across functions without direct authority
- Exceptional interpersonal, collaboration, and conflict-resolution skills
- Advanced communication, presentation, and business storytelling abilities
- Technical curiosity and the ability to engage credibly in technical and operational discussions
- Demonstrated expertise in program governance, risk management, and escalation management
- Highly organized with the ability to manage multiple high-priority initiatives in a fast-paced environment
- Experience building scalable processes, dashboards, and operating mechanisms that improve organizational effectiveness, speed, and accountability
- Preferably in Engineering, Business, Operations, Supply Chain, or a related technical or commercial discipline
- MBA or advanced degree preferred
- Connector industry experience is a plus
- Familiarity with data center, AI, compute, networking, and storage applications is a plus
Benefits
- A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
Company Overview
Company H1B Sponsorship