Note: The job is a remote job and is open to candidates in USA. Lionbridge provides translation and localization solutions that help brands connect with global customers and employees. The Global Account Director will lead a complex global client relationship, manage executive engagement, identify and close revenue opportunities, expand account value, and ensure strong service delivery and performance.
Responsibilities
- Serve as the senior point of contact for a key global client, building and executing account plans that balance retention, expansion, and transformation
- Gain a deep understanding of the client’s business, competitive landscape, and evolving needs to position Lionbridge as a proactive, strategic partner
- Lead executive-level account strategy discussions and deliver innovative, forward-looking solutions that drive client value and business growth
- Proactively identify, pursue, and close new revenue opportunities within the account by uncovering whitespace, activating new buying centers, and launching new initiatives
- Expand wallet share by aligning Lionbridge capabilities to emerging client needs and identifying where we can capture more of their spend
- Collaborate with sales, operations, and solutioning teams to shape proposals that win new projects and increase overall account value
- Use data, insights, and performance metrics to craft compelling growth cases and multi-year expansion roadmaps
- Build and nurture executive relationships across global stakeholder groups, including decision-makers and influencers
- Act as a trusted advisor by delivering insights and recommendations that anticipate client needs and create competitive advantage
- Conduct regular business reviews, value demonstrations, and innovation briefings that reinforce partnership strength and growth potential
- Ensure flawless execution of work in collaboration with delivery teams—meeting or exceeding expectations for quality, cost, and speed
- Monitor KPIs and satisfaction metrics to proactively manage performance and drive continuous improvement
- Resolve challenges swiftly and constructively, maintaining high levels of client confidence and retention
- Stay ahead of trends in localization, global content, AI, and digital transformation to advise clients on future-forward strategies
- Serve as an industry ambassador, elevating Lionbridge’s position through thought leadership and strategic recommendations
Skills
- Experience: 5+ years managing high-value, complex global accounts in enterprise services, technology, localization, or a related field
- Strategic Thinking: Proven ability to develop and execute multi-pronged account strategies that drive both retention and revenue expansion
- Commercial Acumen: Strong hunter mindset with a track record of generating new business, growing wallet share, and exceeding sales targets
- Relationship Leadership: Exceptional ability to build trust, influence at the executive level, and manage senior stakeholders globally
- Cross-Functional Collaboration: Comfortable leading cross-functional teams and partnering with solution architects, delivery leads, and marketing to drive outcomes
- Results Focus: Energized by targets, metrics, and goals—and skilled in using them to focus priorities and celebrate wins
- Industry Fluency: Experience in localization, content solutions, SaaS, or B2B professional services preferred
Benefits
- A competitive and achievable commission plan
- Health coverage for you and your family with multiple plan options: medical, vision, and dental, as well as HSA/FSA eligibility.
- Generous PTO, 10 company-paid holidays, plus floating holidays, paid volunteer days, and your birthday off.
- 401(k) with company match.
- Free access to Lionbridge’s Employee Wellness Platform and Employee Assistance Program for your total wellbeing.
- HSA wellness contributions and employer-sponsored incentive programs.
- Professional development support through internal mobility, referral bonuses, and continuous learning.
- Ongoing career opportunities at a repeat Forbes and Newsweek-listed “Best Employer for Women”, “Best Employer for Diversity”, “Best Remote Employer”, “Best Large Employer”, and “Most Loved Workplace”.
- A career development path aligned with your skills, ambitions, and growth potential in a global, market-leading company.
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