Note: The job is a remote job and is open to candidates in USA. Certus is a company that builds training and education solutions for over 4 million learners each year. They are seeking a strategic and people-focused HR Operations Specialist to manage key HR processes, drive operational excellence, and partner with the business on people decisions.
Responsibilities
- Support core HR operations, including onboarding, offboarding, employee records, and HRIS maintenance
- Manage and maintain employee data in ADP, ensuring accuracy, compliance, and data integrity
- Generate reports and analyze HR metrics (turnover, headcount, time-to-hire) to inform decision-making
- Ensure compliance with federal, state, and local employment laws and internal policies
- Serve as a trusted point of contact for employee questions on HR policies and processes
- Own and continuously improve HR workflows across the employee lifecycle
- Conduct regular audits and maintain compliance documentation (I-9s, acknowledgments, etc.)
- Support benefits administration, including enrollments and vendor coordination
- Create and maintain SOPs, HR documentation, and knowledge resources
- Assist in optimizing HR systems, tools, and automation
- Coordinate audits and ensure readiness for compliance reviews
- Identify process gaps and drive efficiency improvements across HR operations
- Support compensation administration, including job evaluations, salary reviews, and pay band alignment
- Lead policy development and updates, ensuring alignment with current employment law and company direction
- Support organizational change initiatives and serve as a key communicator of HR changes to employees and managers
- Facilitate new hire orientation, ensuring a consistent, engaging, and brand-aligned experience — not just logistics
- Partner on open enrollment strategy and drive employee benefits communication to support informed decision-making
Skills
- 3–5 years of experience in HR operations
- High integrity with the ability to handle confidential information
- Strong organizational skills with exceptional attention to detail
- Proven ability to manage multiple priorities with urgency and meet deadlines
- Excellent communication, interpersonal, and problem-solving skills
- Analytical mindset with experience using data to inform decisions
- Ability to work effectively in a multi-site, virtual environment
- Knowledge of U.S. and Canadian employment laws and regulations
- Proficiency in Microsoft Office and HRIS platforms (ADP preferred)
- Growth-oriented mindset with a passion for continuous improvement and team development
- PHR or SHRM-CP certification (preferred or actively in progress)
- Experience with compensation tools or salary benchmarking platforms
Benefits
- Eligible for up to a 5% annual performance bonus
Company Overview