Note: The job is a remote job and is open to candidates in USA. The Honey Baked Ham Company, LLC is committed to serving its communities and values authenticity. They are seeking E-Commerce Sales Representatives to grow sales and achieve targets, focusing on customer retention and new customer acquisition.
Responsibilities
- Delivering sales targets through retention of current customers and attracting new customers to purchase
- Ensuring customer satisfaction by answering incoming customer calls and responding to inquiries or requests
- Assisting customers with orders and questions, logging information into the CRM, tracking shipments, answering billing and payment questions, and resolving customer issues with available resources
- Providing sales support to retail store associates and franchise store owners
- Complying with all PCI rules and regulations
Skills
- Have at least 2 years of customer service experience, specifically with outbound calls in a high-volume and fast-paced environment
- Be local to the metro Atlanta area. While this position is remote, training will be held in Atlanta at the HoneyBaked Customer Support Center
- Have strong communication skills to include verbal and written
- Have working knowledge of Microsoft Office products to include: Word, Excel, Teams, and Outlook
Company Overview