Note: The job is a remote job and is open to candidates in USA. ChowNow is a restaurant technology company that provides digital dining solutions for independent restaurants. The GTM Strategy and Analytics Manager will serve as the source of truth for go-to-market performance, setting targets and KPIs, building reporting, identifying performance gaps, and driving strategic initiatives across Sales and Post-Sales.
Responsibilities
- Partner with GTM leadership to establish goals, KPIs, and performance targets across teams and channels
- Build and maintain performance reporting across teams, channels, and individual reps, identifying key drivers of over- and underperformance
- Lead weekly GTM performance reviews, assessing pacing against targets, surfacing risks and opportunities, and translating insights into actionable recommendations
- Partner closely with FP&A on annual planning, including sales capacity, productivity, funnel assumptions, conversion rates, and financial targets
- Support compensation planning, including variable compensation targets, quota setting, attainment tracking, and incentive-plan effectiveness
- Maintain confidence in the GTM source of truth, ensuring reporting accuracy, consistent metric definitions, and data integrity
- Proactively identify performance anomalies across Sales and Post-Sales, such as low package adoption, elevated churn, declining save rates, conversion issues, or rep-level productivity gaps, and work with functional leaders to address them before they compound
- Identify opportunities to improve sales productivity, conversion, deal velocity, and overall volume
- Evaluate performance across acquisition channels based not only on volume and CAC, but also on account quality, retention, and downstream economics
- Optimize account targeting and segmentation strategies to improve customer quality and GTM efficiency
- Continuously assess compensation and incentive structures to ensure they drive the right behaviors and align rep incentives with company objectives
- Lead analytical work around pricing and monetization, including assessing fee structures, pricing changes, promotional strategies, and alternative models designed to improve revenue, deal velocity, and account quality
- Evaluate plan and package structures to improve ASP, cash collection, product adoption, and customer economics
- Inform channel investment and resource allocation based on the volume, quality, retention, and economics of customers generated by each channel
- Develop analytical frameworks to support key GTM decisions around customer segmentation, targeting, acquisition, retention, expansion, and resource allocation
- Drive cross-functional strategic initiatives from problem identification through analysis, recommendation, implementation, and measurement, combining business partnership, analytical insight, and project management
- Serve as a strategic thought partner to GTM leadership, translating data into clear recommendations and helping leadership prioritize where to focus resources and attention
Skills
- This is a remote role based in the United States
- Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages
- Have 5+ years experience in GTM analytics, revenue operations, sales strategy, or a similar analytical role partnering closely with sales and CS organizations
- Have a background in B2B SMB SaaS or marketplace
- Have proficiency in Salesforce and understanding of other connected systems like Hubspot, Gong, Outreach, etc
- Experience with SQL is a big plus
- Are highly analytical and deeply fluent in data, able to move fluidly between the granular and the big picture
- Have strong judgment — the ability to draw the right insight from the data and translate it into a specific, defensible recommendation rather than an open-ended observation
- Are naturally curious and able to hold your ground, building a case that lands with stakeholders through clear storytelling
- Are comfortable presenting to sales and CS leadership, with enough business acumen to know when a data-backed idea is actually operationally viable
- Have strong problem-solving skills, with the ability to navigate ambiguity and drive solutions proactively while working with minimal direction
- Are comfortable in a fast-paced, scrappy work environment and aren't afraid to ask probing questions
- Have a high attention to detail, as deliverables will often be presented to senior sales and CS leadership where accuracy is essential
- Have strong interpersonal and communication skills with the ability to interact with employees of all levels
- Thrive on ambiguity and can define your own scope rather than waiting for a fully-formed brief
- Experience with pricing strategy, channel performance analysis, or account segmentation
Benefits
- Ongoing training and growth opportunities.
- A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
- Rock solid medical, dental, and vision plans.
- Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
- Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
- 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
- 401(k) Matching
- Employer-contributing student loan assistance program or continuing education reimbursement program
- Employee Stock Incentive Plan.
- Pet insurance for your fur babies
- Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
- Enough freedom to spread your wings while still holding you accountable.
- This is a remote role based in the United States.
Company Overview