Note: The job is a remote job and is open to candidates in USA. SMC National is a rapidly growing company in the dental industry, recognized as one of the Inc. 5000 fastest growing companies. They are seeking a passionate and results-driven Growth Coach to ensure client satisfaction and success by building strong relationships and implementing effective marketing strategies.
Responsibilities
- Develop a trusted advisor relationship with key accounts and stakeholders
- Advise clients on marketing strategies, both in suggesting new strategies and in offering improvements/revisions to client-suggested strategies
- Serve as primary point of contact and build long-term relationships with clients
- Carry and present yourself as the digital marketing authority to clients, making suggestions that will have real impacts, and be confident in telling a client when an idea will or will not work
- Understand project scope, requirements and resource needs by collaborating with sales, support teams, and clients
- Lead calls for clients, introducing them to SMC’s team, guiding them on our process, and helping them feel confident in their decision to work with our company
- Responsible for the presentation and renewal of quarterly partnership growth plans with clients
- Manage client profiles in Hubspot
- Provide clear direction to internal teams, setting expectations and due dates for deliverables
- Effectively manage client requests in a timely manner
- Manage multiple projects simultaneously
- Other duties as assigned
Skills
- High school diploma or equivalent
- Experience in Microsoft Word, Excel, and Google Docs
- 2+ years of relevant experience as an Account Manager in the dental marketing industry
- 1+ years of marketing experience
- Experience with website management
- Experience with digital marketing
- Exceptional communicator (verbal and written)
- Excellent customer service
- Ability to effectively manage resources
- Ability to lead coaching conversations with clients
- Driven to deliver results
- Highly organized
- Collaborative relationship builder
- Possess strong attention to detail
- Experience with project management and CRM tools such as ClickUp and Hubspot
Benefits
- Health/Dental/Vision Insurance
- Paid Time Off
- Sick Time
- Life Insurance
- Short and Long Term Disability
- 401k with match
- Remote position with the ability to work anywhere
- Work a 9/80 schedule - This means you have every other Friday off!
- Monthly Performance Bonus opportunity
Company Overview