Note: The job is a remote job and is open to candidates in USA. ProSidian Consulting is a management and operations consulting firm that helps clients improve their operations across areas including business process, IT effectiveness, and talent management. The GoArmyEd Program Manager will support the U.S. Army Human Resources Command and Army Continuing Education System by managing school support services, vendor onboarding, degree maps, schedules, CRM, student enrollment administration, training, and migration to the modern GoArmyEd system.
Responsibilities
- Create, maintain, and sustain a Common Operating Environment (COE) to support education services for Army military and civilian personnel, anytime and anywhere
- Allow Army military and civilian personnel online access to their complete education records and allow them to perform education self-service actions that can promote efficiencies
- The GoArmyEd Program Manager shall support the GoArmyEd Education Institution Vendor Program in the maintenance, development, expansion, and operation of GoArmyEd (to include the current portal, as well as the modern GoArmyEd system) in cooperation with the IT technical integrator and the approval of HQ ACCESS Army U as articulated
- Serve as Army’s academic facilitator for integration of potential and current EI Vendors into GoArmyEd
- Ensure EI Vendors are aware of and adhere to applicable regulatory guidelines and ACCESS Army U policy directives
- Notify EI Vendors not in compliance with ACCESS Army U directives and regulations
- Administration of EI Vendors training regarding GoArmyEd processes and procedures and monitor compliance
- Plan, schedule, and lead annual EI Vendors calls to include agenda preparation
- Provide a newsletter to all EI Vendors containing a summary of questions and answers on discussed topics related to relevant GoArmyEd topics
- Plan, schedule, and lead monthly HQ ACCESS Army U and IT Integrator calls
- Provide updates on changes in policy/procedures with IT Integrator and Army Education Counselors
- Monitor grade submissions and notify EI Vendors of regulatory compliance requirements
- Provide training and transition assistance to EI Vendors during the migration from the current / legacy GoArmyEd system to the modern GoArmyEd
- Facilitate EI Vendors mergers and closures to include but not limited to review of Grade Submissions, Invoicing, Graduation Reporting and Broadcast Messaging, while working with the IT Integrator to resolve all associated Soldier administrative issues
- Develop a process and milestones to revise degree maps provided by GoArmyEd EI Vendors every quarter
- Review the submitted degree data from the EI Vendors for accuracy and submit to HQ ACCESS Army U for validation
- Submit all finalized degree maps to IT Integrator within ten (10) days of validation for implementation in GoArmyEd every quarter
- Test degree setup by running a degree progress report and automated Student Agreements in coordination with EI Vendors and IT integrator to ensure degree maps are displayed appropriately
- Maintain degree map/curriculum plan data exchange capabilities with EI Vendors and IT Integrator
- Research all sources of non-traditional credit ensuring maximum credit for military training and experience and experiential learning, is awarded in each of the institutional degree programs specific to the individual degree program
- Provide training and transition assistance to EI Vendors during the migration from the legacy GoArmyEd system to the modern GoArmyEd
- Conduct policy and process discussions with the EI Vendors regarding the configuration of their degrees/credentials and guide their technical staff on Fully Developed Degree Plans (FDDPs) or Student Degree Plans (SDPs)
- Review degree/credential data submission to ensure it is complete and accurate
- Provide training and transition assistance to EI Vendors during the migration from the legacy GoArmyEd system to the modern GoArmyEd
- Publish GoArmyEd deadlines, per guidance provided by HQ ACCESS Army U, for annual submission of term schedule data and related information
- Provide course transferability data for GoArmyEd EI Vendors to IT Integrator for inclusion in schedules and catalogs
- Provide training and transition assistance to EI Vendors during the migration from the legacy GoArmyEd system to the modern GoArmyEd
- Provide support to ACCESS Army U Help Desk on academic issues as needed
- Provide accurate resolution to CRM cases escalated, to include Vendors representatives
- Provide technical guidance to Army HQ staffs such as HQ ACCESS Army U with CRM cases on academic issues and agreements on institutional policies
- Provide training and transition assistance to EI Vendors during the migration from the legacy GoArmyEd system to the modern GoArmyEd
- Mediate to resolution all student admission/registration/enrollment/graduation and other administrative issues
- Work with GoArmyEd EI Vendors to ensure graduation reporting to GoArmyEd
- Promote understanding of the Army’s business practices for providing postsecondary education opportunities to Soldiers
- Provide training and transition assistance to EI Vendors during the migration from the legacy GoArmyEd system to the modern GoArmyEd
- The ProSidian GoArmyEd Program Manager shall employ the PM, who shall be responsible for work performance required by this contract and have full authority to act for ProSidian Engagement Team on all matters related to this contract’s daily operations
Skills
- The GoArmyEd Program Manager (PM) shall possess working knowledge in utilizing GoArmyEd and have a minimum of a master's degree with no less than 10 year's demonstrated higher education administration experience
- The GoArmyEd Program Manager (PM) shall possess working knowledge is defined as enough knowledge of the system to be able to use it to complete a task and to provide training for EI Vendors - Educational Institutions Vendors on GoArmyEd
- This higher education administration experience shall be in at least two of the following areas, financial aid management, data analysis, counseling / degree map revisions, articulation agreements, accreditation, career technical certifications, higher education technology or organizational transformation
- The GoArmyEd Program Manager (PM) - shall have consecutive employment in a position with comparable responsibilities within the past five (5) years
- Must be able to use a computer to communicate via email; and proficient in Microsoft Office Products (Word/Excel/Power point) and related tools and technology required for the position
- The GoArmyEd Program Manager (PM) shall possess US Citizenship and a minimum Secret Clearance (Interim to start)
- All positions will require a minimum of Secret Security Clearance, and some positions may require IAT Certifications following DoD 8570.01-M (Primarily CompTIA Security+ or equivalent)
- **TRAVEL:** Travel as coordinated with the technical point of contact and approved in writing by the Contracting Officer in advance, is allowed, in accordance with Federal Travel Regulations
- **LOCATION:** This work will be performed primarily in Fort Knox, KY, however the GoArmyEd Program Manager (PM) can work remotely
- * U.S. Citizenship Required
- * Excellent oral and written communication skills
- * Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe)
- * All ProSidian staff must be determined eligible for a “Facility Access Authorization” (also referred to as an “Employment Authorization”) by the USG's designated Security Office
- * **Teamwork –** ability to foster teamwork collaboratively as a participant, and effectively as a team leader
- * **Leadership – the** ability to guide and lead colleagues on projects and initiatives
- * **Business Acumen –** understanding and insight into how organizations perform, including business processes, data, systems, and people
- * **Communication –** ability to effectively communicate to stakeholders of all levels orally and in writing
- * **Agility –** ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
- * **Judgment –** exercises prudence and insight in the decision-making process while mindful of other stakeholders and long-term ramifications
- * **Organization – the** ability to manage projects and actions, and prioritize tasks
Benefits
- Can work remotely
Company Overview