Note: The job is a remote job and is open to candidates in USA. Sonos, Inc. creates sound experiences for customers and fosters an inclusive, collaborative workplace for its global team. The Global Training Content Manager will lead the educational content strategy, own learning platforms, and personally create high-impact training assets. The role partners with sales, marketing, regional teams, and brand stakeholders to deliver localized, high-quality learning content and manage the growth of the content team.
Responsibilities
- Define and drive the global educational content strategy, ensuring alignment with business and regional sales priorities
- Operate as a player/coach — personally producing flagship assets while guiding and elevating the work of the team
- Manage one direct report starting in October, with a two-year mandate to grow and structure the content team
- Own and administer our LMS platform(s): configuration, content publishing, user experience, and ongoing optimization
- Continuously research, evaluate, and recommend new learning tools and technologies beyond the current stack
- Build and manage SCORM-compliant packages and ensure content interoperability across platforms
- Build training modules, slide presentations, and educational assets from concept through to publication
- Collaborate on video production of educational assets
- Apply strong graphic design skills to produce polished, on-brand learning materials
- Partner closely with key stakeholders from sales and marketing to develop educational tools that contribute to business success
- Collaborate with regional sales teams to ensure content is relevant, localized, and enablement-ready
- Work with Global Brand Marketing to maintain brand consistency and align messaging across educational assets
- Deliver against deadlines while maintaining exceptional quality
- Respond quickly to ad hoc educational requests, reprioritizing and turning work around on short notice
- Maintain extreme attention to detail across every asset, from script to final render
- Capture and analyze audience feedback to ensure content is achieving desired effects
- Keep up with industry trends and technology to ensure that the team is educating in the best way possible
- Continue to build on the legacy of “best in class” training moments that Sonos has delivered over the last 15 years
Skills
- 8+ years of educational content creation experience
- Effective experience in the following tools: Powerpoint and Google Slides, Adobe Creative Suite, Articulate 360 (or similar tools), Claude and Open AI
- Effective experience managing LMS platforms
- Effective experience in adult learning theory
- Effective experience building educational strategies for various types of learners
- Demonstrated experience, and success with storytelling
- Proven ability to hit strict deadlines while juggling competing priorities
- Effective experience in the residential and commercial audio-video industry
- Effective experience in communicating knowledge to others
- Demonstrated ability to lead projects from incubation to completion
- Language fluency in English
- The ability to travel globally for team and educational events
- 8+ years of experience in technical training, sales enablement, or learning and development within the consumer electronics, AV, or technology hardware industries
- Demonstrated experience developing and delivering educational content for both retail sales associates (B2C) and professional installers/dealers (B2B)
- Experience in audio video retail, installation, or design
- Training certifications from CEDIA, AVIXA, and the NAHB
- Proficiency in writing in a clear and conversational style
- Humility to identify opportunities in oneself and the team
- Experience collaborating with teammates and cross-functional teams
- A curiosity to learn new skills and a dedication to master those skills
- Highly organized and able to deliver multiple projects at the same time
- Additional language fluency in Spanish, French, German, or Japanese
- A passion for consumer and professional electronics
- A love of the music and home theater experiences
Benefits
- This role can be done from home
- Medical, Dental, and Vision Insurance
- A 401(k) plan with company matching and immediate vesting
- An Open Time Off policy (OTO) so you have maximum opportunity to disconnect and recharge, with no tenure-based vacation accruals required
- 80 hours of sick time upon hire, refreshed annually
- Up to 12 paid holidays per calendar year
- Sonos offers a generous paid leave program for new parents or to care for a family member with a serious health condition, as well as short- and long-term disability for your own medical condition
- Company-paid Disability, Life, and AD&D Insurance
- Voluntary benefits, including Voluntary Life, AD&D, Accident, and Pet Insurance
- Mental health benefits to support your holistic well-being
- A generous employee discount program & Sonos Radio HD - on us!
Company Overview