Note: The job is a remote job and is open to candidates in USA. LifeMD is a healthcare technology company providing virtual primary care, telehealth, and specialized treatment programs through an integrated digital platform. The Customer Service Representative supports patients using the Virtual Patient Care platform by answering questions, resolving inquiries, maintaining accounts, coordinating scheduling with the medical team, and guiding other representatives.
Responsibilities
- Greet patients with a warm and welcoming presence and serve as the face of our Virtual Care platform
- Answering calls from patients with a courteous and professional manner
- Provide patients with solutions to any inquiries they may have
- Maintain patient accounts and information
- Work with medical team to handle patient scheduling
- Provide leadership and guidance to other Customer Service Representatives
Skills
- 2+ years of related work experience, which can include call center, patient coordination or claims experience
- Must have 2+ years of remote work experience
- Ability to work confidential and sensitive information
- Computer literate and proficient in Google Suite
- Strong problem solving and decision-making skills
- Experience working in the medical field
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, Roth 401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Paid Holidays
- Short Term Disability
- Training & Development
- Remote work arrangement
Company Overview