Note: The job is a remote job and is open to candidates in USA. Intelliswift, an LTTS Company, is seeking an experienced Global Returns Analyst to support retail channel operations in the consumer technology industry. The role manages returns and discrepancies, partners with service centers and retail teams, improves processes through automation, and develops data-driven reporting and insights.
Responsibilities
- Process and manage Return Merchandise Authorizations (RMAs) and analyze return trends
- Investigate drivers of product returns and perform root cause analysis
- Partner with service centers and cross-functional teams to resolve return-related issues
- Manage and resolve discrepancies through case management systems
- Validate return transactions and ensure data accuracy across systems
- Submit and manage retail disputes through customer portals and established processes
- Identify opportunities for process automation and operational improvements
- Leverage AI-enabled productivity tools to streamline workflows, reporting, and analysis
- Create reporting and insights to support returns management and business decision-making
- Ensure compliance with retail returns policies and operational requirements
Skills
- Bachelor's degree in Supply Chain, Business, Operations, Logistics, or a related field
- 6-8 years of experience in returns analysis, reverse logistics, RMA operations, or supply chain operations
- Experience using ERP systems, preferably Oracle
- Background supporting consumer electronics, hardware, or retail operations environments
- Strong analytical and problem-solving skills with experience conducting root cause analysis
- Proven experience driving process automation, workflow optimization, and operational improvements
- Proficiency with Jira or similar case management/ticketing platforms
- Experience with retail compliance, dispute resolution, and returns management processes
- Familiarity with AI-powered productivity and workflow tools
- Strong communication and stakeholder management skills
- Experience supporting large-scale retail channel operations
- Experience working with service centers, repair operations, or reverse logistics organizations
- Advanced Excel and data analysis skills
- Experience creating operational dashboards and performance reporting
Benefits
- Remote work (PST preferred only)
Company Overview