Note: The job is a remote job and is open to candidates in USA. Graebel Companies, Inc. is a leader in talent mobility, providing exceptional service to clients and their employees. The Global Relocation Consultant serves as the single point of accountability for relocating employees, ensuring a smooth transition and satisfaction throughout the process.
Responsibilities
- Conducts a needs assessment profile during first contact with the relocating employee
- Counsels the relocating employee on their company's relocation policy to ensure complete understanding of services to be provided
- Set proper expectations with the relocating employee to ensure an exceptional experience
- Maintains communications with relocating employee throughout relocation to ensure satisfaction
- Utilizes company preferred supplier network to initiate authorized services in a timely manner
- Proactively monitors service orders to ensure services are executed in accordance with the provider agreement and Client policy/SLAs
- Maintains accurate data in relocation management system
- Ensure service providers are delivering services in accordance with authorized benefits and provider agreement
- If an issue arises consultant works with service provider to employee corrective actions and if necessary, consultant escalate to immediate manager and supplier development manager
- Performs other related essential duties as assigned or requested
Skills
- Ability to read, analyze and interpret general business periodicals, technical procedures and numerical data
- Ability to write simple reports and general business correspondence
- Ability to effectively present information and respond to questions from management, customers and employees
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
- Bachelor's Degree in Business Administration, Management preferred or 3+ years of related experience in lieu of formal education
- High School Diploma or equivalent required
- 1+ years of relevant work experience required
- Proficient in Microsoft Outlook, Excel and Word
- Ability to learn and work within Software systems
- Certified Relocation Professional preferred
Benefits
- 401(k) plan
- Top notch health insurance (covering medical, dental, and vision)
- Employee Assistance Program
- Paid time off that grows with your years of service to the company
- Paid holidays each year
- Volunteer paid time off
- Life insurance
- Disability coverage
Company Overview