Note: The job is a remote job and is open to candidates in USA. Natus Medical Incorporated has been delivering industry-leading neuro solutions for over 80 years. The Clinical Applications Specialist (Trainer) is responsible for providing high-quality clinical training and education to customers, enabling effective adoption of neurodiagnostic solutions and improving clinical workflows.
Responsibilities
- Deliver onsite and remote clinical training for new installations, upgrades, and ongoing customer education
- Provide structured follow-up training to ensure effective adoption post-installation
- Adapt training approach to different user groups and clinical environments
- Act as clinical liaison between customers and the Technical Service team
- Proactively identify, address, and escalate customer issues and needs as appropriate
- Plan and perform smaller neurodiagnostic system installations in line with company standards and customer requirements
- Provide pre-sale clinical education and product demonstrations to prospective customers as required
- Complete all required administrative tasks and maintain accurate records in the CRM system
- Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers
- Use only approved documentation in line with company guidelines
- Maintain a high level of clinical expertise and keep all required certifications current through continuing education
- Participate in product and internal training to stay current with software and hardware developments
- Support the development and ongoing improvement of training materials
- Contribute to the team's success by embracing our North Star guiding principles and behaviors, actively participating in a culture that puts our Patient first. Demonstrate exceptional teamwork, agility, accountability, and respect, cultivating an environment where collaboration and continuous improvement thrive
Skills
- Clinical registration and certification in EEG, Polysomnography, or EMG/NCV is required
- 5 years of relevant experience in a clinical setting is required
- Must reside within assigned territory, near a major airport
- Must have a valid passport
- Must have valid driver's license and clean driving record
- Ability to meet all Vendor Credentialing requirements for onsite support, including all needed immunizations, verification of past immunizations, TB screening, drug testing, flu shots, etc as defined by the individual healthcare system
- Bachelor's degree in a clinical or scientific discipline preferred; equivalent combination of education, certification, and directly relevant clinical experience will be considered
- Registry in Evoked Potentials or certified in Intraoperative Monitoring a plus but not required
- Teaching experience is strongly recommended, but not required
Benefits
- Health benefits
- 401k contribution
- 7 paid holidays + 2 floating holidays of your choosing
- Generous paid time off
- Tuition reimbursement assistance program
- Eligibility for performance-based bonuses or commissions, where applicable
Company Overview