Note: The job is a remote job and is open to candidates in USA. Ciena is a global leader in high-speed connectivity, committed to a people-first approach. They are seeking a Global Process Owner for Sales and Operations Planning to transform S&OP into a core business management process, blending strategic leadership with technology-driven transformation.
Responsibilities
- Own, design, and govern the global end-to-end Sales and Operations Planning process, defining a scalable, flexible, and future-ready operating model
- Establish and enforce global process governance, including roles, responsibilities, and decision rights, to ensure consistent execution and accountability
- Define, track, and report key performance indicators that measure S&OP effectiveness, decision quality, and business outcomes
- Lead digital transformation initiatives by partnering with technology teams to implement and optimize advanced planning platforms aligned to the future-state process
- Champion automation and artificial intelligence and machine learning capabilities to enhance forecasting accuracy, scenario planning, and capacity and constraint modeling
- Develop and manage a continuous improvement roadmap to advance S&OP maturity using best-in-class methodologies and emerging technologies
- Drive cross-functional alignment and adoption by serving as the subject matter expert and trusted advisor across Sales, Finance, Operations, and regional leadership
Skills
- 10+ years of progressive experience in supply chain, operations, or planning roles, including seven or more years leading formal global Sales and Operations Planning processes
- Proven experience as a global or enterprise business process owner for a major end-to-end planning or operations process
- Deep expertise with advanced planning systems such as Kinaxis, SAP Integrated Business Planning, Anaplan, or Oracle, within complex enterprise resource planning environments
- Demonstrated ability to influence and partner effectively with senior executives across Sales, Finance, Operations, and Technology functions
- Bachelor's degree in Supply Chain Management, Engineering, Business Administration, or a related field
- Experience applying artificial intelligence or machine learning to forecasting, inventory optimization, scenario planning, or supply chain risk modeling
- Master of Business Administration or other relevant master's degree
- Experience working in a publicly traded, high-growth technology environment
- Professional certifications such as Certified in Planning and Inventory Management or Certified Supply Chain Professional
Benefits
- Medical, dental, and vision plans
- Participation in 401(K) (USA) & DCPP (Canada) with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- Company-paid holidays
- Paid sick leave
- Vacation time
- We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence
Company Overview
Company H1B Sponsorship